Customer Support Executive

ob Description: Customer Support Executive responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and managing the support team. To be successful in this role, you should be an excellent communicator and a quick learner with a proactive attitude.

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Key Skills :

Customer Support Executive.

Crm

Company Profile

We are a young dynamic team focussed on tissue banking solutions.

Our passion lies in contributing to the life saving tissue banking industry through innovative - products which would help the tissue banking industry in their cause and help them be error free, effecient, effective and address the need of the patients on time.

Our team collaborate across different sections of tissue banking along with technology domains and create innovative products that meet our customer needs and comply with tissue banking industry.

In addition to strong stable solutions, we also deliver expert training, - support and a world class service.

The core team of - have come up over the years working together as solution providers. The solution provider approach runs throughout the organization and we firmly believe that innovative solutions come up through constantly working on the problems using latest technology trends.