Customer Support Escalation

Good English Communication is must.

Full Job Description

Urgent Opening for the role of "CSE for Escalation Team".

Qualifications & Experience :-

Diploma / Graduate in any field - 2 to 4 years of work experience in Customer Servicing / Call Center - Knowledge in Print Sales is an advantage.

Skillset:-

- Decent Computer knowledge & Email

- Excellent Verbal and written communication skills

- Is tech savvy and an e-commerce user at personal level

- Very good at time Management - Very good persuasive

- Is empathetic

- Is meticulous

What will I Do (Major Functions)

Handling Customer Complaints in a timely and empathetic manner.

Ticket Response Time (Zoho) Customer Feedback Score (Zoho) Accurate and timely refund process handling Invalidating Pending orders in a timely manner Reconciling pre paid / credit SME customer accounts with Accounts team in accurate and timely manner Managing inventory and reordering of Marketing collaterals / gifts going out with customer orders To follow rules and regulations established under Information security standard operating procedures(IS SOP) and report any information security incident/event/weakness to IT department

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Education:

Bachelor's (Preferred)
Experience:

Customer support Escalation: 2 years (Preferred)
Work Location: In person