Customer Support Engineer-DERMS- job post

gridProvide L2/L3 support for DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations.
3+ years of experience in application support, energy management systems, or grid operations platforms.
Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.
Ensure system stability, scalability, and performance during high load conditions.
Collaborate with dispatchers, field crews, and utility operators to resolve operational issues.
Perform incident management, problem resolution, and RCA for critical system issues.
Support release management including testing, deployment, and validation of patches and upgrades.
Document knowledge articles, runbooks, and storm response best practices.
Provide customer training, simulations, and workshops on OMS storm features.
Drive process and tool improvements to reduce restoration times and enhance outage communications
Ensure adherence to ITIL processes for incident, problem, and change management




Base Salary Range: $90,000 - $140,000 per annum




TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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Location
Melbourne, FL
Job Function
TECHNOLOGY
Role
Senior Engineer
Job Id
375882
Desired Skills
Grid Management
Salary Range
$90,000-$140,000 a year

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER SCIENCE