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Customer Support Associate (Ajmer)
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#794403
Remote / WFH
DUSQ
Job Description
We're looking for a sharp, empathetic Customer Support Associate to be the first point of contact for our customers across email, WhatsApp, and social platforms. You'll be working US hours, supporting a growing community of early adopters and Kickstarter backers who are invested in what we're building. This isn't a scripted support role; you'll need to think on your feet, understand the product deeply, and communicate with warmth and clarity.
What You'll Do
• Handle customer queries across email, WhatsApp, and other social media platforms promptly and professionally
• Manage and update customer records using CRM tools
• Identify patterns in customer feedback and flag them to the team
• Coordinate with internal teams on order, shipping, and product-related issues
• Maintain a consistent brand voice across all customer touchpoints
What You'll Do
• Handle customer queries across email, WhatsApp, and other social media platforms promptly and professionally
• Manage and update customer records using CRM tools
• Identify patterns in customer feedback and flag them to the team
• Coordinate with internal teams on order, shipping, and product-related issues
• Maintain a consistent brand voice across all customer touchpoints
