Customer Support Associate

GEMGEM is a global jeweler's solution with expertise in website and digital marketing, making a positive impact on a global scale in the Jewelry Industry. The company is dedicated to helping associates achieve long-term career goals and success. GEMGEM values high performance, diversity, and career development for its employees.

Role Overview

The Customer Support Associate supports our C2C Global marketplace 'GEMGEM' by providing high-quality customer service through live chat, email and SNS from Inquiry to order processing, working in coordination with internal team based in Surat, Gujarat.

Key Responsibilities
• Provide prompt and professional customer support via live chat, email, and messaging platforms.
• Process sales orders, monitor order statuses, and coordinate deliveries.
• Maintain accurate customer records in CRM and ensure data privacy.
• Handle complaints, resolve issues, and escalate when necessary.
• Offer insights for improving sales support processes and customer service.
• Assist in reporting and data analysis to enhance operational efficiency.

Qualifications
• Any Graduate with 1+ year experience in customer service or sales support (preferably in e-commerce or luxury goods).
• Proficient in English, CRM tools, and Microsoft Office.
• Strong problem-solving, multitasking, and attention to detail.
• Ability to maintain confidentiality and work well in a team environment.

Compensation & Benefits
• Salary Compensation Based on Interview.
• Performance-based bonuses.
• Punctuality bonus
• Opportunities for professional growth and career development
• International Work exposure