Customer Support Analyst

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.

Business Knowledge
Technical Skills
Autonomy
Variability of the Job
Quality of Product / Tools
Responsibilities
Help customers with their use of Odoo Business Apps


Solve functional problems by investigating


Engage with our visitors and leads (Livechat)


Ensure customers' satisfaction


Improve customers's experience


Contribute to the improvement of our product & all documentation

Side projects (recruit and onboard new colleagues, give training, ...)
Must Have
Bachelor or Master degree
IT & Business Affinity
Customer oriented
Autonomous and fast learner
Fluent in English
Solution minded