Verified Job
Customer Support / TeleCaller
Customer Support Administrator Call Centre F22
Customer Support / TeleCaller
#433055
Remote / WFH
Job Description
Customer Support Administrator (Call Centre) F22
3388 Sweden Way, 2nd Floor, Richmond, BC / Customer Experience Customer Support Team (CST) / Permanent Trail Appliances is the leading independent appliance retailer in Western Canada. With 11 showrooms, a Clearance Centre, and offices in Richmond, Vancouver, Annacis Island, and Cloverdale, were a fast-growing company with over 500 employees in British Columbia.
In this role, reporting to the GM of Customer Support you will ensure the delivery of excellent customer service through timely and accurate support of retail and single family builder orders, from post-sale through to delivery. You will also be maintaining contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service. As a Customer Support Administrator, you will...
+ Field customer inquiries by telephone, email and text about their order details from post-sale to delivery
+ Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
+ Support inbound inquiries from sales team in regards to processing of order and status
3388 Sweden Way, 2nd Floor, Richmond, BC / Customer Experience Customer Support Team (CST) / Permanent Trail Appliances is the leading independent appliance retailer in Western Canada. With 11 showrooms, a Clearance Centre, and offices in Richmond, Vancouver, Annacis Island, and Cloverdale, were a fast-growing company with over 500 employees in British Columbia.
In this role, reporting to the GM of Customer Support you will ensure the delivery of excellent customer service through timely and accurate support of retail and single family builder orders, from post-sale through to delivery. You will also be maintaining contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service. As a Customer Support Administrator, you will...
+ Field customer inquiries by telephone, email and text about their order details from post-sale to delivery
+ Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
+ Support inbound inquiries from sales team in regards to processing of order and status
