Verified Job
Work from home
Customer Support
Work from home
#414878
Remote / WFH
Job Description
Job brief
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
Post this Customer Support Specialist job to over 200 job boards at once.Post this job nowFrequently asked questionsWhat does a Customer Support Specialist do?What are the duties and responsibilities of a Customer Support Specialist?What makes a good Customer Support Specialist?Who does a Customer Support Specialist work with?Related Job Descriptions
Call Center Representative job description
Help Desk Specialist job description
Help Desk Manager job description
Related Interview Questions
Customer Care Representative interview questions and answers
Help Desk Specialist interview questions and answers
Part-time job interview questions and answers
Related Topics
How to assess customer service representatives
How we’ve scaled our customer support team
How to write the best job description ever: 6 tips for success
Job Type: Full-time
Schedule:
Night shift
Education:
Higher Secondary(12th Pass) (Required)
Experience:
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Required)
Work Location: In person
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
Post this Customer Support Specialist job to over 200 job boards at once.Post this job nowFrequently asked questionsWhat does a Customer Support Specialist do?What are the duties and responsibilities of a Customer Support Specialist?What makes a good Customer Support Specialist?Who does a Customer Support Specialist work with?Related Job Descriptions
Call Center Representative job description
Help Desk Specialist job description
Help Desk Manager job description
Related Interview Questions
Customer Care Representative interview questions and answers
Help Desk Specialist interview questions and answers
Part-time job interview questions and answers
Related Topics
How to assess customer service representatives
How we’ve scaled our customer support team
How to write the best job description ever: 6 tips for success
Job Type: Full-time
Schedule:
Night shift
Education:
Higher Secondary(12th Pass) (Required)
Experience:
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Required)
Work Location: In person
