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Customer Success Specialist
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#470451
Full Time
Job Description
Customer Success Specialist
Auckland, North Island
Full time
About + hours ago, from seek.co.nz
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We are seeking an experienced and motivated Customer Success Specialist to join our high performing team. Reporting to the Customer Service Manager.
This position will be supporting the daily operations of customer onboarding, managing busy customer service inboxes as well as ensuring the smooth running of the office. The customer service enquiries range from Prezzy card enquires to online orders and many other queries that we receive day-to-day. You will be able to use your initiative and problem-solve to always ensure the best outcome for the customer and the business.
You will be at the heart of our operations and reports directly to. This position is a pivotal role for our clients as this being the first point of customer’s interaction, and there will be times where our offshore customer care team forward these calls to you.
You will need to be confident on the phone as you will be required to answer all calls that are directed to us, this includes the communication to our direct online customers, retailers, store owners, cardholders whether via email, live chat, or phone.
You must thrive on offering exceptional customer service and going the extra mile to ensure our customers feel valued and satisfied with the service provided. You will work cross-functionally to connect, collaborate, and successfully achieve ‘gold star’ customer-centric initiatives.
Your ability to adapt to different systems and different types of enquires will be the key to your success in this role as we are an extremely technical business and we operate multiple systems.
This is a full-time, hybrid role consisting of 40 hours a week, Monday to Sunday rostered as agreed, located at our Mount Wellington Office.
What are we expecting from you?
Manage all enquiries related to Customer Service and Customer Onboarding processes
Dealing with high frequency calls from all cardholders
Works with the Customer Service Manager as well as the fulfilment team to develop and implement a seamless customer experience by answering queries as required.
Develop customer relations with all customers especially corporates to ensure they are receiving the best services that our team has to offer.
Work with the team to analyze the queries and work to provide solutions.
Help to manage various administration & Customer Service tasks as required.
Provide an exceptional Customer Service experience to ensure repeat business from our clients.
Work with the teams throughout the business to achieve goals and set tasks.
Assist with administration & Customer Service as back up for other teams.
Key Skills & Competencies:
Excellent communication and interpersonal skills – the ability to listen and show consideration
Working knowledge of a range of computer software due to the company multiple customer onboarding and billing platforms
Previous experience with customer service role is essential, with at least 5 years of experience in a role or similar customer service role
Exceptional time-management skills
Superior ability to manage stakeholders involved in processes you are responsible for
Advanced computer literacy, especially MS Excel
Previous experience in the same or a similar industry is preferred
Ability to quickly learn and adapt to multiple different situations
A calm disposition to manage the fast-paced environment this role will be in and the ability to deal with complex situations in a clam and understanding manner
Customer focused, both internally and externally.
Fluent English – excellent communication skill (written and verbal).
Self-motivated and the ability to work independently.
Benefits
We offer a competitive salary, a great working environment and an opportunity to join a growing company that operates within the fast-paced environment, great people, great products, great opportunities, and staff buying privileges. Come and see for yourself!
Does it sound like you?
If you have the experience listed above, are eligible to work in New Zealand and you are available immediately, please submit your application through the link below and include your CV.
We are looking forward to hearing from you!
Auckland, North Island
Full time
About + hours ago, from seek.co.nz
View or apply for job
Open in new tab
We are seeking an experienced and motivated Customer Success Specialist to join our high performing team. Reporting to the Customer Service Manager.
This position will be supporting the daily operations of customer onboarding, managing busy customer service inboxes as well as ensuring the smooth running of the office. The customer service enquiries range from Prezzy card enquires to online orders and many other queries that we receive day-to-day. You will be able to use your initiative and problem-solve to always ensure the best outcome for the customer and the business.
You will be at the heart of our operations and reports directly to. This position is a pivotal role for our clients as this being the first point of customer’s interaction, and there will be times where our offshore customer care team forward these calls to you.
You will need to be confident on the phone as you will be required to answer all calls that are directed to us, this includes the communication to our direct online customers, retailers, store owners, cardholders whether via email, live chat, or phone.
You must thrive on offering exceptional customer service and going the extra mile to ensure our customers feel valued and satisfied with the service provided. You will work cross-functionally to connect, collaborate, and successfully achieve ‘gold star’ customer-centric initiatives.
Your ability to adapt to different systems and different types of enquires will be the key to your success in this role as we are an extremely technical business and we operate multiple systems.
This is a full-time, hybrid role consisting of 40 hours a week, Monday to Sunday rostered as agreed, located at our Mount Wellington Office.
What are we expecting from you?
Manage all enquiries related to Customer Service and Customer Onboarding processes
Dealing with high frequency calls from all cardholders
Works with the Customer Service Manager as well as the fulfilment team to develop and implement a seamless customer experience by answering queries as required.
Develop customer relations with all customers especially corporates to ensure they are receiving the best services that our team has to offer.
Work with the team to analyze the queries and work to provide solutions.
Help to manage various administration & Customer Service tasks as required.
Provide an exceptional Customer Service experience to ensure repeat business from our clients.
Work with the teams throughout the business to achieve goals and set tasks.
Assist with administration & Customer Service as back up for other teams.
Key Skills & Competencies:
Excellent communication and interpersonal skills – the ability to listen and show consideration
Working knowledge of a range of computer software due to the company multiple customer onboarding and billing platforms
Previous experience with customer service role is essential, with at least 5 years of experience in a role or similar customer service role
Exceptional time-management skills
Superior ability to manage stakeholders involved in processes you are responsible for
Advanced computer literacy, especially MS Excel
Previous experience in the same or a similar industry is preferred
Ability to quickly learn and adapt to multiple different situations
A calm disposition to manage the fast-paced environment this role will be in and the ability to deal with complex situations in a clam and understanding manner
Customer focused, both internally and externally.
Fluent English – excellent communication skill (written and verbal).
Self-motivated and the ability to work independently.
Benefits
We offer a competitive salary, a great working environment and an opportunity to join a growing company that operates within the fast-paced environment, great people, great products, great opportunities, and staff buying privileges. Come and see for yourself!
Does it sound like you?
If you have the experience listed above, are eligible to work in New Zealand and you are available immediately, please submit your application through the link below and include your CV.
We are looking forward to hearing from you!
