Customer Success Manager | SaaS Products |2|5 yrs|

Job Role:

- Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention and growth

- Manage business for HRIS Firms customers for HCM products and services

- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings

- Ensuring excellent customer service delivery always, Drive practice operations and monitor key KPIs around Book of Business, Retention, Churn etc. with focus to help achieve targets and incentives

- Drive consultative selling and business development, charged with proactively seeking out new cross-sell and up-sell opportunities, and maintaining a portfolio of partners for repeat business

- Acquire a thorough understanding of key customer needs and requirements. This will include SOW design and evaluation

- Expand the relationships with existing customers by continuously proposing solutions that meet their... Read more