Customer Success Manager- Fixed Term Contract

Job description
At Xplor, we are looking for a Customer Success Manager to join our Fitness and Wellbeing vertical. The ideal candidate will have 3+ years of experience in Customer Success or Account Management, and will be responsible for managing a portfolio of clients, building strong relationships, and driving product adoption.
Requirements
• Minimum 3+ years of experience in a Customer Success or Account Management role within a technology-based company.
• Experience working within SaaS/PaaS environments.
• Preferred experience with Salesforce.
• Knowledge and experience with Mobile Devices (Tablets, Android, and iOS), POS or pin pads is an advantage.
• Experience with PowerPoint or Keynote to create presentations; Experience creating QBRs/EBRs.
• Certifications in recreation or leisure studies are preferred.
• Must be able to work within outlined policies, procedures, and timelines.
• Experience with event management and conferences.
• The ability to work effectively under pressure in a fast-paced, changing environment.
• Strong customer relations skills.
• The ability to prioritize appropriately and multi-task effectively.
• Strong problem-solving, analytical, follow-up skills and detail oriented.
• Collaborative and team player mindset and approach to working
Benefits
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity Inclusion initiatives such as DI Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements Read more