Customer Success Executive

Position: Customer Success Executive

Location: Malad

Department: Outbound

Reports to: Asst. Manager - Operations

Job Overview:

The CSE will be responsible for making outbound calls to existing customers, and gathering customer feedback.

Key Responsibilities:

Outbound Calling:

Make outbound calls to existing customers to collect Feedback about services.

Customer Engagement:

Listen actively to customer feedback and provide solutions or escalate issues when necessary.

Data Entry and Reporting:

Record accurate customer details, feedback in the CRM.

Maintain daily logs of calls made, responses received

Adhere to Script and Process:

Follow a structured call script and company guidelines for effective communication.

Ensure compliance with data protection and customer privacy policies.

Address customer concerns according to company policy and resolve issues promptly.

Qualifications:

Education:

Graduate or HSC.

Experience:

Previous experience in telecalling, customer service, or sales is preferred but not mandatory.

Experience with CRM software is an advantage.

Skills Competencies:

Excellent communication skills, both verbal and written.

Goal-oriented and able to meet targets.

Good organizational and time management skills.

Proficiency in basic computer applications (Microsoft Office, CRM software).

Personal Attributes:

Positive attitude and self-motivated.

Ability to handle rejection and remain focused.

Strong listening and problem-solving skills.

High levels of patience and empathy.

Working Conditions:

Full-time position; may require flexible hours.

May involve occasional overtime based on business needs.

Job Type: Full-time

Pay: ₹18,086.00 - ₹22,882.07 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Experience:

Telemarketing: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person

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