Customer Success Associate

Pulled from the full job description
Health insurance
Paid time off
Paid sick time
Provident Fund
 
Full job description
Role: Customer Success Associate
Location: Onsite – Coimbatore
Experience: 2–3 Years
Languages: English, Tamil, Kannada/Hindi

About Pepagora
Pepagora helps SMEs grow globally through our B2B marketplace, offering tools like websites, lead management, analytics, and international business opportunities.

Role Overview
We’re looking for a proactive, client-focused Customer Success Associate to manage client relationships, ensure smooth service delivery, and drive retention and revenue growth through cross-sell and upsell opportunities.

Key Responsibilities

Act as the primary point of contact for assigned clients
Ensure timely delivery of services and regular performance updates
Build strong relationships through ongoing engagement and monthly meetings
Resolve issues quickly and maintain high client satisfaction and retention
Identify cross-sell/upsell opportunities to drive revenue
Coordinate with internal teams for seamless execution
Prepare reports, presentations, and client reviews
Requirements

2–3 years in customer success, client servicing, or account management
Strong communication and presentation skills
Fluent in English, Tamil, and Kannada/Hindi
Ability to manage multiple accounts and work cross-functionally
Problem-solving mindset and willingness to travel for client meetings
Preferred

Analytical skills and experience handling multiple accounts
Adaptable, proactive, and customer-centric attitude
Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:

Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Current CTC
Expected CTC
Notice Period
What are the languages you can speak?
Work Location: In person