Verified Job
Customer Support / TeleCaller
Customer Success Associate
Customer Support / TeleCaller
#242409
Remote / WFH
Job Description
Job Description:
Job Responsibilities:
• Manage and track end-to-end Customer Success, with an emphasis on post-installation activities
• Work cross-functionally on behalf of the customer with other Bloom teams including Sales, Marketing, Service, Installations, and Finance
• Manage Bloom Customer Care function, responding to and resolving customer issues on a timely basis. Track weekly and quarterly case metrics
• Administer Bloom customer portal and coordinate potential enhancements, and maintain Sitetracker database of entire Bloom fleet
• Conduct client surveys including quarterly Installation Survey and annual NPS Survey
• Administer Bloom performance payment process, including verification and customer communication
• Define and execute customer programs, and lead periodic training sessions
• Leverage tools to assess customer site health, including Salesforce, Quickbase, and internal Bloom platforms
Education & Experience:
• 2+ years of client facing experience in Customer Success, Customer Support, and/or consulting for a technology company
• Strong educational background (Bachelor’s Degree)
• Outstanding oral and written communication skills
• Demonstrated ability to manage multiple customers, projects, and work streams simultaneously and efficiently
• Experience with Customer Success Management platforms (e.g., Strikedeck, Gainsight), and/or energy and construction domains are a plus
Job Responsibilities:
• Manage and track end-to-end Customer Success, with an emphasis on post-installation activities
• Work cross-functionally on behalf of the customer with other Bloom teams including Sales, Marketing, Service, Installations, and Finance
• Manage Bloom Customer Care function, responding to and resolving customer issues on a timely basis. Track weekly and quarterly case metrics
• Administer Bloom customer portal and coordinate potential enhancements, and maintain Sitetracker database of entire Bloom fleet
• Conduct client surveys including quarterly Installation Survey and annual NPS Survey
• Administer Bloom performance payment process, including verification and customer communication
• Define and execute customer programs, and lead periodic training sessions
• Leverage tools to assess customer site health, including Salesforce, Quickbase, and internal Bloom platforms
Education & Experience:
• 2+ years of client facing experience in Customer Success, Customer Support, and/or consulting for a technology company
• Strong educational background (Bachelor’s Degree)
• Outstanding oral and written communication skills
• Demonstrated ability to manage multiple customers, projects, and work streams simultaneously and efficiently
• Experience with Customer Success Management platforms (e.g., Strikedeck, Gainsight), and/or energy and construction domains are a plus
