Verified Job
Customer Support / TeleCaller
Customer Success and Logistics Coordinator
Customer Support / TeleCaller
#28296
Remote / WFH
Everest Environmental Group, Inc.
Job Description
Benefits
Pulled from the full job description
Paid time off
Vision care
Dental care
Life insurance
Extended health care
Work from home
Flexible schedule
Full job description
Everest Environmental Group, Inc. is a rapidly growing company and is seeking a Customer Success and Logistics Coordinator in Caledonia, Ontario., to support both account management and dispatch/logistics coordination functions within our growing waste and recycling brokerage operation. This role is centered around one primary goal: ensuring an exceptional customer experience.
The successful candidate will act as a key point of contact for customers while also supporting service coordination, dispatch communication, issue resolution, and operational follow-through.
to support both account management and dispatch/logistics coordination functions within our growing waste and recycling brokerage operation. This role is centered around one primary goal: ensuring an exceptional customer experience.
The successful candidate will act as a key point of contact for customers while also supporting service coordination, dispatch communication, issue resolution, and operational follow-through.
Key Responsibilities
· Serve as a primary point of contact for assigned customer accounts.
· Build positive customer relationships through responsive communication and follow-up.
· Coordinate service requests, dispatch communication, and operational follow-through.
· Monitor service completion and assist in resolving service-related issues.
· Communicate with haulers, vendors, customers, and internal teams regarding service requirements and updates.
· Support troubleshooting and resolution of operational or service concerns.
· Maintain customer account notes, service details, and communication records.
· Assist with onboarding new customer locations and service implementations.
· Support reporting, documentation, and service tracking as required.
Customer Relationship & Service Optimization
· Perform annual customer site visits and operational reviews to ensure services continue to meet customer expectations and original program objectives.
· Proactively identify opportunities for operational improvements, service enhancements, diversion initiatives, and cost efficiencies.
· Maintain strong customer relationships through ongoing communication, responsiveness, and strategic account support.
· Identify account growth, retention, and relationship-building opportunities.
· Work collaboratively with customers and service providers to continuously improve service performance and customer satisfaction.
Qualifications
· 3–5+ years of experience in account management, customer success, B2B client services, dispatch, logistics, or operations coordination.
· Experience in waste management, environmental services, logistics, brokerage, or related industries considered a strong asset.
· Strong relationship management and communication skills.
· Ability to problem-solve and coordinate effectively across multiple teams.
· Strong organizational skills with the ability to manage multiple accounts and priorities.
· Experience identifying account growth and retention opportunities.
· Proficiency in Microsoft Office, CRM systems (Microsoft Dynamics preferred), and virtual meeting platforms.
· Working knowledge of waste, recycling, and environmental regulations is considered an asset.
Personal Attributes
· Customer-focused with a strong sense of ownership and accountability.
· Detail-oriented with excellent follow-through and time management skills.
· Calm, professional, and solutions-oriented when addressing customer or operational challenges.
· Comfortable working independently while collaborating effectively within a team environment.
What We Offer
· Fully remote work environment with strong work/life balance.
· Competitive compensation.
· Bonus opportunities tied to account growth and retention.
· Comprehensive group benefits package.
· Opportunity to grow with a fast-growing, entrepreneurial company.
· Collaborative and supportive team environment with meaningful long-term growth potential.
Job Type: Full-time
Pay: $70,000.00-$75,000.00 per year
Benefits:
Dental care
Extended health care
Flexible schedule
Life insurance
Paid time off
Vision care
Work from home
Work Location: Remote
Pulled from the full job description
Paid time off
Vision care
Dental care
Life insurance
Extended health care
Work from home
Flexible schedule
Full job description
Everest Environmental Group, Inc. is a rapidly growing company and is seeking a Customer Success and Logistics Coordinator in Caledonia, Ontario., to support both account management and dispatch/logistics coordination functions within our growing waste and recycling brokerage operation. This role is centered around one primary goal: ensuring an exceptional customer experience.
The successful candidate will act as a key point of contact for customers while also supporting service coordination, dispatch communication, issue resolution, and operational follow-through.
to support both account management and dispatch/logistics coordination functions within our growing waste and recycling brokerage operation. This role is centered around one primary goal: ensuring an exceptional customer experience.
The successful candidate will act as a key point of contact for customers while also supporting service coordination, dispatch communication, issue resolution, and operational follow-through.
Key Responsibilities
· Serve as a primary point of contact for assigned customer accounts.
· Build positive customer relationships through responsive communication and follow-up.
· Coordinate service requests, dispatch communication, and operational follow-through.
· Monitor service completion and assist in resolving service-related issues.
· Communicate with haulers, vendors, customers, and internal teams regarding service requirements and updates.
· Support troubleshooting and resolution of operational or service concerns.
· Maintain customer account notes, service details, and communication records.
· Assist with onboarding new customer locations and service implementations.
· Support reporting, documentation, and service tracking as required.
Customer Relationship & Service Optimization
· Perform annual customer site visits and operational reviews to ensure services continue to meet customer expectations and original program objectives.
· Proactively identify opportunities for operational improvements, service enhancements, diversion initiatives, and cost efficiencies.
· Maintain strong customer relationships through ongoing communication, responsiveness, and strategic account support.
· Identify account growth, retention, and relationship-building opportunities.
· Work collaboratively with customers and service providers to continuously improve service performance and customer satisfaction.
Qualifications
· 3–5+ years of experience in account management, customer success, B2B client services, dispatch, logistics, or operations coordination.
· Experience in waste management, environmental services, logistics, brokerage, or related industries considered a strong asset.
· Strong relationship management and communication skills.
· Ability to problem-solve and coordinate effectively across multiple teams.
· Strong organizational skills with the ability to manage multiple accounts and priorities.
· Experience identifying account growth and retention opportunities.
· Proficiency in Microsoft Office, CRM systems (Microsoft Dynamics preferred), and virtual meeting platforms.
· Working knowledge of waste, recycling, and environmental regulations is considered an asset.
Personal Attributes
· Customer-focused with a strong sense of ownership and accountability.
· Detail-oriented with excellent follow-through and time management skills.
· Calm, professional, and solutions-oriented when addressing customer or operational challenges.
· Comfortable working independently while collaborating effectively within a team environment.
What We Offer
· Fully remote work environment with strong work/life balance.
· Competitive compensation.
· Bonus opportunities tied to account growth and retention.
· Comprehensive group benefits package.
· Opportunity to grow with a fast-growing, entrepreneurial company.
· Collaborative and supportive team environment with meaningful long-term growth potential.
Job Type: Full-time
Pay: $70,000.00-$75,000.00 per year
Benefits:
Dental care
Extended health care
Flexible schedule
Life insurance
Paid time off
Vision care
Work from home
Work Location: Remote
