Customer Specialist | Customer Assist

The Customer Specialist - Customer Assist is responsible for the efficient and effective collection/rehabilitation of overdue accounts to minimise delinquencies and losses. Our team are currently working from home conducting inbound/outbound phone-based collections.

In this role, you’ll be responsible for:

Strategising and negotiating positive outcomes for all parties.
Understand and comply with all regulatory requirements and quality standards.
Provide the customer with the best solution and tools to assist with curing the account.
Achieve collections standard by maintaining regular contact with identified overdue accounts, negotiating arrangements for repayments.
Determining mutually agreeable solutions to rehabilitate accounts.
Adhere strictly to all legislative requirements and credit policies to ensure that LFS’s position is protected at all times.
Achieve departmental Key Performance Indicators (KPIs)
Utilise self-management and problem-solving skills to effectively address customer concerns and resolve issues.
Immediately escalate any potential compliance issues to the Delinquency Manager, Compliance, Legal, HR or through any Open Reporting channels Read more