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Customer Solutions Specialist II- job post Safe Software
Work from home
#764654
Remote / WFH
Safe Software
Job Description
Full job description
Safe Software is looking for a Customer Solutions Specialist II to join our Customer Experience team. As a Customer Solutions Specialist II, you will have the opportunity to work on strategic engagement, sales and technical support & knowledge sharing and development to provide unparalleled support and continue to build upon Safe’s legacy of excellent customer service.
We have an immediate opening and are excited to find the right candidate to join our team.
About The Team
Our Customer Experience team consists of a large group of Technical Support Specialists and Customer Solutions Specialists who work directly with our FME customers to maximize the value of their data and unlock the possibilities they can achieve with our FME product. You’ll work closely with fellow team members to help new and existing users address the challenges they face, and provide product demonstrations and proof of concepts that showcase the power of FME.
What You’ll Be Doing
As a Customer Solutions Specialist II, you will serve as a dedicated technical advisor and strategic partner for our Premium Support, Strategic, and Enterprise customers by acting as their primary FME advocate to help them get maximum value from their FME investment.
Collaborate across teams to design and deliver compelling product demos and proof-of-concepts that address real customer data challenges
Host quarterly business reviews and monthly syncs covering open support activity, upgrade planning, roadmap alignment, and customer feedback
Proactively identify risks and opportunities, providing recommendations that promote platform expansion and long-term adoption
Safe Software is looking for a Customer Solutions Specialist II to join our Customer Experience team. As a Customer Solutions Specialist II, you will have the opportunity to work on strategic engagement, sales and technical support & knowledge sharing and development to provide unparalleled support and continue to build upon Safe’s legacy of excellent customer service.
We have an immediate opening and are excited to find the right candidate to join our team.
About The Team
Our Customer Experience team consists of a large group of Technical Support Specialists and Customer Solutions Specialists who work directly with our FME customers to maximize the value of their data and unlock the possibilities they can achieve with our FME product. You’ll work closely with fellow team members to help new and existing users address the challenges they face, and provide product demonstrations and proof of concepts that showcase the power of FME.
What You’ll Be Doing
As a Customer Solutions Specialist II, you will serve as a dedicated technical advisor and strategic partner for our Premium Support, Strategic, and Enterprise customers by acting as their primary FME advocate to help them get maximum value from their FME investment.
Collaborate across teams to design and deliver compelling product demos and proof-of-concepts that address real customer data challenges
Host quarterly business reviews and monthly syncs covering open support activity, upgrade planning, roadmap alignment, and customer feedback
Proactively identify risks and opportunities, providing recommendations that promote platform expansion and long-term adoption
