Verified Job
Customer Support / TeleCaller
Customer Services Representative
Customer Support / TeleCaller
#30804
Remote / WFH
Hobaica Services
Job Description
Hobaica Services Phoenix, AZ
Work with a stellar team at Hobaica Services, proudly serving Arizona since 1952. We believe employees are family and value both personal and professional growth. If you’re ready to take the next step in your career, we’d love to meet you.
Position Summary
The Customer Service Representative is a full-time, in-office role responsible for managing inbound customer communication, scheduling, administrative support, and customer follow-up. This position reports to the Office Manager and plays a key role in delivering a 5-star customer experience.
Schedule: Monday–Friday, 8:00 AM–5:00 PM (overtime may be required during peak season)
Key Responsibilities
Answer incoming calls and schedule service appointments
Greet walk-in customers and provide front-desk support
Assist with club memberships, warranties, and quality control processes
Handle customer follow-up, open estimates, and service bookings
Assist with parts and warranty administration
Participate in on-call customer service and dispatch rotation
Qualifications
Customer service experience required
Strong communication, organization, and multitasking skills
High school diploma or equivalent required (college preferred)
Benefits
Competitive pay and great work environment
Opportunities for career growth and continued training
Competitive pay with bonus and commission opportunities
Comprehensive benefits - Medical, Dental, Vision insurance
401K retirement plan with partial company match
Life insurance coverage
Paid vacation and holidays
Company events
Work Environment:
This position primarily operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting.
Apply today!
#HOB
Pay Range
$20 - $25 USD
About Hobaica:
Founded in 1952, Hobaica Services provides residents in the Phoenix metropolitan area with high quality heating, air conditioning, refrigeration, indoor air quality, and custom wine cellar services. At Hobaica, leadership and innovation come naturally. Our team has constantly transformed to meet the changing landscape of the marketplace, serving customers with quality service, installations and products. That tradition continues today with innovations that consistently reinvent the business and our team as we strive to raise our standards for quality, safety and sustainability.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, ****** orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Work with a stellar team at Hobaica Services, proudly serving Arizona since 1952. We believe employees are family and value both personal and professional growth. If you’re ready to take the next step in your career, we’d love to meet you.
Position Summary
The Customer Service Representative is a full-time, in-office role responsible for managing inbound customer communication, scheduling, administrative support, and customer follow-up. This position reports to the Office Manager and plays a key role in delivering a 5-star customer experience.
Schedule: Monday–Friday, 8:00 AM–5:00 PM (overtime may be required during peak season)
Key Responsibilities
Answer incoming calls and schedule service appointments
Greet walk-in customers and provide front-desk support
Assist with club memberships, warranties, and quality control processes
Handle customer follow-up, open estimates, and service bookings
Assist with parts and warranty administration
Participate in on-call customer service and dispatch rotation
Qualifications
Customer service experience required
Strong communication, organization, and multitasking skills
High school diploma or equivalent required (college preferred)
Benefits
Competitive pay and great work environment
Opportunities for career growth and continued training
Competitive pay with bonus and commission opportunities
Comprehensive benefits - Medical, Dental, Vision insurance
401K retirement plan with partial company match
Life insurance coverage
Paid vacation and holidays
Company events
Work Environment:
This position primarily operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting.
Apply today!
#HOB
Pay Range
$20 - $25 USD
About Hobaica:
Founded in 1952, Hobaica Services provides residents in the Phoenix metropolitan area with high quality heating, air conditioning, refrigeration, indoor air quality, and custom wine cellar services. At Hobaica, leadership and innovation come naturally. Our team has constantly transformed to meet the changing landscape of the marketplace, serving customers with quality service, installations and products. That tradition continues today with innovations that consistently reinvent the business and our team as we strive to raise our standards for quality, safety and sustainability.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, ****** orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
