Verified Job
Customer Support / TeleCaller
Customer Services Officer
Customer Support / TeleCaller
#7055
Remote / WFH
Holcim 4.0 4.0 out of 5 stars Onehunga, Auckland Permanent, Full-time Holcim
Job Description
Full job description
About us
Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 45,000 employees in 43 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact(R) low-carbon concrete and ECOPlanet(R) low-carbon cement.
Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered pre-cast concrete solutions. Our proud history began in 1901 in Australia and 1888 in Aotearoa New Zealand.
Holcim is certified as a Top Employer 2026 by the Top Employers Institute, recognising our commitment to creating a workplace where people thrive.
About the role
The Customer Service role is a vital support role for the concrete business, taking timely orders from customers and ensuring accurate order data entry into the Command system whilst providing excellent customer service. Achieve truck delivery of agreed orders whilst maximizing load sizes. Maintain a close relationship with dispatch employees to ensure fleet planning to deliver the scheduled demand.
As an important member of the team, key responsibilities include:
Efficient and effective communication with customers
Constant liaison with the dispatching team to ensure customer delivery requirements are met until jobs are complete
Overseeing health, safety, and environmental practices.
About you
You have a strong customer service focus
Have excellent communication skills (both written & verbal)
Confident operating a computer with experience in MS Office or Google docs, full training will be provided on additional software used in the role
Demonstrate a strong commitment to safety, health & environmental responsibilities
Exposure to concrete operations would be an added bonus
Additionally, you must hold full NZ work rights with no restrictions on hours worked or duration of employment. Unfortunately, we are unable to accept Holiday or Student visas.
Why join Holcim?
Our strength is our people - their expertise and skills, their ability to find innovative solutions and their commitment to high performance. We offer rewarding careers where you can excel as we invest in your growth, providing direction, leadership, and recognition. We value your contribution and nurture your personal and professional development.
At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, ****** orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Ethics.
Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
About us
Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 45,000 employees in 43 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact(R) low-carbon concrete and ECOPlanet(R) low-carbon cement.
Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered pre-cast concrete solutions. Our proud history began in 1901 in Australia and 1888 in Aotearoa New Zealand.
Holcim is certified as a Top Employer 2026 by the Top Employers Institute, recognising our commitment to creating a workplace where people thrive.
About the role
The Customer Service role is a vital support role for the concrete business, taking timely orders from customers and ensuring accurate order data entry into the Command system whilst providing excellent customer service. Achieve truck delivery of agreed orders whilst maximizing load sizes. Maintain a close relationship with dispatch employees to ensure fleet planning to deliver the scheduled demand.
As an important member of the team, key responsibilities include:
Efficient and effective communication with customers
Constant liaison with the dispatching team to ensure customer delivery requirements are met until jobs are complete
Overseeing health, safety, and environmental practices.
About you
You have a strong customer service focus
Have excellent communication skills (both written & verbal)
Confident operating a computer with experience in MS Office or Google docs, full training will be provided on additional software used in the role
Demonstrate a strong commitment to safety, health & environmental responsibilities
Exposure to concrete operations would be an added bonus
Additionally, you must hold full NZ work rights with no restrictions on hours worked or duration of employment. Unfortunately, we are unable to accept Holiday or Student visas.
Why join Holcim?
Our strength is our people - their expertise and skills, their ability to find innovative solutions and their commitment to high performance. We offer rewarding careers where you can excel as we invest in your growth, providing direction, leadership, and recognition. We value your contribution and nurture your personal and professional development.
At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, ****** orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Ethics.
Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
