Customer Services Administrator - Information Management

Full job description
An Exciting Opportunity Awaits!
Join our team as an Customer Services Administrator - Information Management, and make a real impact in a trusted, dynamic environment!
ABOUT TIMG
TIMG provides secure information management solutions for New Zealand businesses and government agencies. With over 30 years of experience and more than 15,000 clients across Australasia, TIMG is proudly New Zealand-owned and backed by Freightways.
About our team
We are a small, highly productive team who like to have a laugh, work hard, and enjoy lunch shouts from time to time – doesn’t everybody enjoy Fish Chips?
Enjoy great working hours, meaning you’ll be home early!
Work in a stable, safe environment with consistent workload — no surprises, just solid, rewarding work.
Join an industry leader that values your well-being, professional growth, and offers long-term career opportunities.
ABOUT THE ROLE
We have an exciting opportunity for a proactive, organized, and detail-oriented individual to join our administration team. In this Permanent part-time role (30 hours), you will support internal and external clients by ensuring the accurate management and secure handling of client media assets, administrative duties, and assisting with secure transportation and delivery tasks.
KEY ACCOUNTABILITIES:
Responsibilities include but are not limited to:
Accurately pick, check out, and manage client media assets through our secure system (S@FE Media).
Ensure prompt and accurate media receipt, scanning, storage, and verification.
Respond professionally to client emails and calls, addressing client inquiries effectively.
Securely transport media to client locations as needed, planning efficient routes for timely deliveries.
Provide general administrative support to internal teams, ensuring smooth day-to-day operations.
Support the team proactively, ensuring operational deadlines are consistently met.
Ensure meticulous attention to detail, compliance, and adherence to company standards at all times.
ABOUT YOU
You're organized, detail-oriented, and enjoy administrative tasks combined with practical hands-on duties.
You’re comfortable handling client interactions and have a strong customer-service mindset.
You're computer-literate and familiar with Microsoft Office tools (Outlook, Excel, Word).
You enjoy a role with variety and thrive in a close-knit team environment.
You have a positive, proactive, and flexible approach, always willing to support your team.
WHAT'S ON OFFER
This is your chance to become part of a supportive, passionate, and successful team within a company that truly values and rewards outstanding performance. At TIMG, we’re committed to your well-being, professional development, and maintaining a healthy work-life balance.
We offer:
Access to discounted medical insurance and Employee Assistance Programme (EAP).
A stable, safe, and supportive working environment.
Recognition and reward for your dedication and contributions.
COME AND JOIN US!
We are a high-security company, and successful applicants must pass a drug/alcohol test and police check. Candidates must have the legal right to work in New Zealand (citizenship or residency). Unfortunately, we are unable to offer visa sponsorship for this role.
If this sounds like you, we would love to hear from you—submit your application online today!
 
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