Customer service|collection expert

REPLACEMENT POSITION

CUSTOMER SERVICE/COLLECTIONS EXPERT

Geneva Finance Ltd

Geneva Finance Limited is currently located in Mt Wellington / Sylvia Park, area of Auckland, and is listed on the NZ Stock Exchange

Over the years we have grown to become a well-respected finance company known for our no-nonsense, honest approach to lending, mostly financing car loans.

Our customer service/collection team of 15 manage all incoming calls and deal with all customer inquiries and find solutions to their issues. They also contact clients to remind them that payments are due. The team also deals with all aspects of accounts which are in arrears. This means that you will be dealing with different types of people all day and no two calls will be the same. We use your skills you already have and that is why we do not have a dialer. nor work weekends or nights.

This position has become available because one member of the team has had advance opportunity to another team, we support all advancements to increase their knowledge in the finance industry. At Geneva and we encourage personal growth in all staff. Most of the team have been in the collections area for 4 years plus, as they enjoy the work environment we offer.

About You

We are seeking a full-time collection officer join a team of 15 to assist to manage our client portfolio. This is not a typical Customer Service/Collection role as you will be required to take inbound customer service calls as well as make outbound calls to make remind clients that they have missed their payments, but overall to find solutions for both parties to suit.

The role would be suitable for someone with a background in currently in a Customer Service, or Credit Control role in the Finance/banking or insurance industries.

We do not use a dialer and currently use Fin-power connect system – knowing this system will be of great advantage but full training will be made available to the right person. Normally it only takes 3-5 days to learn our system, which you will be given full training until you are ready.

Key Responsibilities

Numerical accuracy and attention to detail so to get it right first time.
Developing and maintaining client relationships;
Good communication skills (both written and verbal);
Working well in a team environment, producing focused and great results;
Ability to work under pressure and still delivering great service.
Keeping up to date with all policies, procedures and technology;
Excellent customer service focus.
To have a work hard and play hard attitude.
You will:

Work well under pressure and adhere to strict deadlines/time frames;
Have excellent communication and interpersonal skills;
Be a fast learner with excellent attention to detail;
Be well organized and have the ability to prioritize;
Be highly motivated and have the ability to work autonomously.
Ideally you will also:

Have prior relevant experience within a collection or customer service team for a min of 6 months.
What's in it for you?

A friendly, supportive environment - our team loves their jobs and you will too;
No dialer - we want staff to use their skills they have.
Normal business dress code, casual Fridays.
Hours are 8 hours per day between 7.30 – 6.00 pm M-F with paid extra hours available after 3 months service.
Ongoing training and support and a great friendly team.
Southern Cross "regular care" after 3 months service.
Usage of a company car park - as its busy at Sylvia Park
How to Apply

Should this role be of interest please apply below and include a Cover Letter with your application to:

Nigel Edwards - Collections Manager .

Nigele@genevafinance.co.nz Read more