Customer Service

Any 12th pass fresher with excellent English communication can apply for this profile only work from office Indore.

Provide on-line support for customers.

ü Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials

ü Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.

ü Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

ü Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.

ü Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice

ü Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

ü Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

ü Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets

Can interact effectively with the personnel, tools resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications Read more