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Back Office / Data Entry
Customer Service US Back Office Associate
Back Office / Data Entry
#15746
Remote / WFH
McGraw Hill
Job Description
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back office job in delhi since yesterday
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We need a person for data entry and bill work
Confidential
New Delhi, Delhi
via OLX India
9 hours ago
Full–time
Customer Service US Back Office Associate
McGraw Hill
Ghaziabad, Uttar Pradesh
via LinkedIn
21 hours ago
Full–time
D
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New Delhi, Delhi
via OLX India
8 hours ago
Full–time
No more jobs match your exact search. Try changing your terms or filters.
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Confidential
We need a person for data entry and bill work
Confidential · New Delhi, Delhi · via OLX India
9 hours ago
Full–time
No Degree Mentioned
Apply on OLX India
Job description
The person applying should have knowledge of tally software
He/she should be familiar with using Windows computers
Report this listing
McGraw Hill
Customer Service US Back Office Associate
McGraw Hill · Ghaziabad, Uttar Pradesh · via LinkedIn
21 hours ago
Full–time
Apply on LinkedIn
Apply on Jooble
Apply on BeBee
Apply on Talent.com
Job description
Overview
Build the Future
Our vision is to unlock the potential of each learner at every stage of life. We have a very successful and customer-centric operational team here at McGraw Hill, and we are now seeking a dedicated, hard-working, and diligent Customer Service US Back Office Associate for our Noida office. This role focuses on supporting and enhancing the customer experience for our US business.
This role is a 12 MONTHS contractual position, offering a focused opportunity to contribute to key projects while gaining valuable hands-on experience.
How can you make an impact?
As our new Back-Office Customer Service Associate, you are responsible for a variety of back-office tasks that includes processing physical return/refunds, account maintenance, order management, and provisioning digital licenses into proper accounts
• This role requires working 6:30 PM – 3:00 AM IST, with flexibility to adjust to 5:30 PM – 2:00 AM IST during U.S. daylight savings time.
• Ideal candidates will reside within 25 km of the office location in Noida. If suitable candidates are not found within this range, we may consider those within 40 km as an exception.
What you will be doing:
• Research and process credits for physical returns sent to the distribution centers adhering to the return policies put in place.
• Utilize tools such as Salesforce.com and Oracle to locate customer information to assist with researching to accurately provide a credit to the customer’s account.
• Sort and organize digital images provided by the distribution center and customer with the ability to merge documents together to create one credit.
• Review system generated error messages to determine credit for the customer across various return policies and procedures
• Creating accounts and triggering notification to customers on the availability of licensing. Updating contracts with end-user information and start dates to activate orders for invoicing.
• Key digital image of customer orders and samples into Oracle, analyze orders which is on-hold to determine next steps to process the order through completion.
• Perform a quality review of new orders being keyed, looking for errors, resolving issues and reporting trends to leadership.
We’re looking for someone with:
• A minimum of 1 years’ experience in a contact center, operations, Back-office, US customer service environment.
• Excellent Microsoft Office skills.
• Salesforce, Oracle, or Smartsheet knowledge. This is not essential but would be advantageous.
• Bachelor's degree in related field or equivalent experience.
• Experience working in a publishing company is a plus.
Why work for us?
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do!
India_CXT_Customer Service_1
back office job in delhi since yesterday
AI Mode
All
News
Forums
Jobs
Short videos
Web
Flights
Images
Finance
Videos
Books
Maps
Shopping
Search tools
Feedback
Yesterday
Remote
Remote
Date posted
Job type
Job type
Date posted
Delhi ∙ Choose area
Jobs
Follow
Job postings
Saved jobs
Following
C
We need a person for data entry and bill work
Confidential
New Delhi, Delhi
via OLX India
9 hours ago
Full–time
Customer Service US Back Office Associate
McGraw Hill
Ghaziabad, Uttar Pradesh
via LinkedIn
21 hours ago
Full–time
D
Workplace Admin
Data Entry Back office Cognizants
New Delhi, Delhi
via Foundjobs
3 hours ago
Full–time
C
Accounting Data entry offine nd online
Confidential
New Delhi, Delhi
via OLX India
8 hours ago
Full–time
No more jobs match your exact search. Try changing your terms or filters.
India
Raikaranpura, Rajasthan - From your device
Update location
Dark theme: off
Help
Feedback
Privacy
Terms
C
Confidential
We need a person for data entry and bill work
Confidential · New Delhi, Delhi · via OLX India
9 hours ago
Full–time
No Degree Mentioned
Apply on OLX India
Job description
The person applying should have knowledge of tally software
He/she should be familiar with using Windows computers
Report this listing
McGraw Hill
Customer Service US Back Office Associate
McGraw Hill · Ghaziabad, Uttar Pradesh · via LinkedIn
21 hours ago
Full–time
Apply on LinkedIn
Apply on Jooble
Apply on BeBee
Apply on Talent.com
Job description
Overview
Build the Future
Our vision is to unlock the potential of each learner at every stage of life. We have a very successful and customer-centric operational team here at McGraw Hill, and we are now seeking a dedicated, hard-working, and diligent Customer Service US Back Office Associate for our Noida office. This role focuses on supporting and enhancing the customer experience for our US business.
This role is a 12 MONTHS contractual position, offering a focused opportunity to contribute to key projects while gaining valuable hands-on experience.
How can you make an impact?
As our new Back-Office Customer Service Associate, you are responsible for a variety of back-office tasks that includes processing physical return/refunds, account maintenance, order management, and provisioning digital licenses into proper accounts
• This role requires working 6:30 PM – 3:00 AM IST, with flexibility to adjust to 5:30 PM – 2:00 AM IST during U.S. daylight savings time.
• Ideal candidates will reside within 25 km of the office location in Noida. If suitable candidates are not found within this range, we may consider those within 40 km as an exception.
What you will be doing:
• Research and process credits for physical returns sent to the distribution centers adhering to the return policies put in place.
• Utilize tools such as Salesforce.com and Oracle to locate customer information to assist with researching to accurately provide a credit to the customer’s account.
• Sort and organize digital images provided by the distribution center and customer with the ability to merge documents together to create one credit.
• Review system generated error messages to determine credit for the customer across various return policies and procedures
• Creating accounts and triggering notification to customers on the availability of licensing. Updating contracts with end-user information and start dates to activate orders for invoicing.
• Key digital image of customer orders and samples into Oracle, analyze orders which is on-hold to determine next steps to process the order through completion.
• Perform a quality review of new orders being keyed, looking for errors, resolving issues and reporting trends to leadership.
We’re looking for someone with:
• A minimum of 1 years’ experience in a contact center, operations, Back-office, US customer service environment.
• Excellent Microsoft Office skills.
• Salesforce, Oracle, or Smartsheet knowledge. This is not essential but would be advantageous.
• Bachelor's degree in related field or equivalent experience.
• Experience working in a publishing company is a plus.
Why work for us?
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do!
India_CXT_Customer Service_1
