Verified Job
Customer Support / TeleCaller
Customer Service Supervisor
Customer Support / TeleCaller
#42680
Remote / WFH
TruGreen Limited Partnership
Job Description
100374
5455 Lee Summit Road, Lees Summit, Missouri 64064
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives.
Responsibilities
Monitor activities of associates as needed to ensure maximum efficiency of the team.
Ensures that all policies and procedures are adhered to and call standards are met.
Handles and resolves escalated customer complaints and issues
Ensure adherence to work schedule.
Provides coaching and call support to associates.
Evaluates staff performance administers disciplinary actions consistent with company policy.
Interviews and hires customer service associates.
May travel on business for meetings or events as needed.
Education and Experience Requirements
Associate’s degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience.
1-2 years of supervisory or management experience required.
Knowledge, Skills, and Abilities
Knowledge of customer service practices and processes
Supervisory management and leadership skills, including coaching and performance management
Organizational and process management and leadership skills
Written and verbal communication skills, including delivering presentations
Business process analysis skills
Attention to detail and analytical skills
Ability to operate independently and collaboratively within a team
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
Sit, stand, and walk
Use hands and arms to handle, feel or reach
Speak and hear
Use close vision abilities
Occasionally required to:
Lift or move up to 25 lbs
Stoop, kneel, crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level
Low to moderate
Adverse Conditions
Minimal
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
$43,528.00 - $72,546.00
5455 Lee Summit Road, Lees Summit, Missouri 64064
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives.
Responsibilities
Monitor activities of associates as needed to ensure maximum efficiency of the team.
Ensures that all policies and procedures are adhered to and call standards are met.
Handles and resolves escalated customer complaints and issues
Ensure adherence to work schedule.
Provides coaching and call support to associates.
Evaluates staff performance administers disciplinary actions consistent with company policy.
Interviews and hires customer service associates.
May travel on business for meetings or events as needed.
Education and Experience Requirements
Associate’s degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience.
1-2 years of supervisory or management experience required.
Knowledge, Skills, and Abilities
Knowledge of customer service practices and processes
Supervisory management and leadership skills, including coaching and performance management
Organizational and process management and leadership skills
Written and verbal communication skills, including delivering presentations
Business process analysis skills
Attention to detail and analytical skills
Ability to operate independently and collaboratively within a team
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
Sit, stand, and walk
Use hands and arms to handle, feel or reach
Speak and hear
Use close vision abilities
Occasionally required to:
Lift or move up to 25 lbs
Stoop, kneel, crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level
Low to moderate
Adverse Conditions
Minimal
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
$43,528.00 - $72,546.00
