Customer Service Specialist

Job Overview

The Department of Justice and Community Safety is seeking a skilled and motivated individual to join our team as a Justice Officer. This is a Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service until December 2025.

About the Role

In this role, you will be responsible for delivering exceptional customer service to clients of the Department of Justice and Community Safety who report to CCS Coolaroo. You will also provide administrative support to regional locations and staff, ensuring consistency, timeliness, and accuracy in all tasks.

Your Key Responsibilities

Provide front-of-house administrative services, including responding to enquiries and applications related to Consumer Affairs or Births, Deaths, and Marriages.
Assist clients, internal stakeholders, and the public with their queries, and process applications efficiently and accurately.
Maintain various records, registers, and returns using Microsoft Office Suite, and perform other administrative duties as required.
Liaise with clients and stakeholders, providing accurate advice and information regarding Justice Services in accordance with business processes.
About You

To succeed in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and have proficiency in Microsoft Office Suite. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply.

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional development, and a competitive salary package. If you are looking for a challenging and rewarding role that makes a difference in the community, please consider applying for this position. Read more