Verified Job
Customer Support / TeleCaller
Customer Service Specialist
Customer Support / TeleCaller
#649817
Remote / WFH
Job Description
Provide a high standard of customer service to both external and internal customers. Responding promptly to queries and resolving customer issues as they arise.
Monitor email inbox for receipt of customer orders/enquiries.
Receive and correctly process orders for customers within required timeframe.
Process invoices.
Transmission of required data through to 3PL
Review daily, outstanding dispatches to ensure on-time delivery, cross checking stock being sent and ensuring that stock is dispatched in full.
Raise GRA requests and ensure that all confirmed credits are processed on a weekly basis
Monitor the GRA tracker, raising claims for any lost stock on 3PL
Attend internal/external meetings as required
Undertake Ad-hoc reporting
Provide support to the broad Regional Supply Chain Team
Participate and undertaking project work as required
Monitor email inbox for receipt of customer orders/enquiries.
Receive and correctly process orders for customers within required timeframe.
Process invoices.
Transmission of required data through to 3PL
Review daily, outstanding dispatches to ensure on-time delivery, cross checking stock being sent and ensuring that stock is dispatched in full.
Raise GRA requests and ensure that all confirmed credits are processed on a weekly basis
Monitor the GRA tracker, raising claims for any lost stock on 3PL
Attend internal/external meetings as required
Undertake Ad-hoc reporting
Provide support to the broad Regional Supply Chain Team
Participate and undertaking project work as required
