Customer Service Specialist

We are hiring for International Voice/Chat Process.

Process Domain-Telecom

Geography-US

Work Location-Pune(Hinjewadi)

Interview Rounds-RMG Screening – Video, OPS TL Round –Google meet Video, Versant , score 60 is needed ,OPS Manager Round –Team Meetings Video

Rotational shifts-Yes

Working Days-5

Transport-Both Side - 500 will be adjusted from fixed in case of an agent taking the cab services

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Education and Experience-UG / Any Grad with min 12 months of sales/upselling experience in any International voice domain. Grad with + to 12 months of relevant sales exp also eligible

Night Shift Allowance (basis night shifts)-NA

CTC-U1 , grad : + to 12 months relevant exp : 3.5 LPA.

U1 – Grad/UG with 12 - 18 months – up to 3.+ TCTC {Approx 25k ( fixed take home post deductions) + Variables)}, U2 ( grad/UG)- >18 months –up to 4.35 TCTC { Approx 28k (fixed take home post deductions +Variables)

Loyalty Bonus (LB) - Amount - above CTC-10k Loyalty Bonus paid to Verizon agents after...