Customer Service Sales Support

Job description
Job Title: Customer Service Sales Support

Department: Sales

Location: Sector 67, Noida

Experience Required: 0-4 Years

Industry Type: Hospitality

Company Profile:

RevX Hospitality is a leading provider of comprehensive revenue management solutions for

the hospitality industry. Specializing in optimizing hotel revenue through data-driven

strategies, RevX Hospitality combines cutting-edge technology with industry expertise to

deliver tailored solutions. The company focuses on maximizing profitability, enhancing

operational efficiency, and driving growth for hotels by leveraging advanced analytics and

dynamic pricing models. With a commitment to innovation and client success, RevX

Hospitality partners with hotels to unlock their full revenue potential.

Job Summary:

RevX Hospitality is looking for an enthusiastic and customer-focused Sales Associate to

join our Sales team in Noida. The role involves managing hotel booking inquiries via calls,

emails, and WhatsApp chats, providing detailed information, and effectively converting

leads into confirmed bookings. The ideal candidate will have excellent communication and

persuasion skills, a customer-first approach, and the ability to thrive in a fast-paced

environment.

Key Responsibilities:

 Handle inbound booking inquiries through calls, emails, and WhatsApp chats.

 Provide accurate information regarding room availability, pricing, and current

promotions.

 Engage with potential guests to convert inquiries into confirmed bookings.

 Upsell hotel services and packages to enhance booking value. Manage booking modifications, cancellations, and special guest requests

efficiently.

 Maintain detailed and accurate records of customer interactions and booking

conversions.

 Collaborate closely with operations and front-office teams to ensure a seamless

guest experience.

 Gather and share customer feedback to support continuous service improvement.

 Work with the sales and marketing teams to achieve monthly and quarterly targets.

Qualifications:

 1-3 years of experience in a Sale, customer service, or hospitality role.

 Excellent verbal and written communication skills.

 Strong persuasion and negotiation abilities.

 Ability to multitask and effectively manage time in a dynamic environment.

 Customer-centric mindset with a commitment to delivering outstanding service.

 Experience with CRM systems and hotel booking platforms is preferred.

 Familiarity with WhatsApp Business, chat automation, and professional email

communication.

 Proficient in MS Office applications (Word, Excel,Outlook).

 Basic understanding of payment processing systems.

 Ability to work under pressure and manage multiple tasks efficiently.

 Degree in Hospitality Management, Business Administration, or a related field is

preferred.

Why Join Us:

 Opportunity to grow within a fast-paced hospitality company.

 Collaborative and supportive work environment.

 Attractive performance-based incentives