Customer Service - Sales

Skills:
Communication, Problem-solving, Empathy, Patience, Adaptability, Conflict resolution, Time management, Active listening,

Company Overview

IndiaFilings is an online platform that helps Entrepreneurs easily obtain their business registration and manage their tax filings at an affordable price. With over 8 offices across India, a user base of over 15 lakh, and being a Preferred Partner of ICICI Bank, DBS Bank, and Kotak Mahindra Bank, IndiaFilings has established itself as a trusted name in the industry.

Job Overview

This Junior level Customer Service Sales role at IndiaFilings is based in Ghansoli, Navi Mumbai. It is a Full-Time position suitable for candidates with 0 to 5 years of experience. Join a team that values communication, problem-solving, empathy, and other key skills.

Qualifications And Skills
• Communication
• Problem-solving
• Empathy
• Patience
• Adaptability
• Conflict resolution
• Time management
• Active listening

Roles And Responsibilities
• Provide excellent customer service to clients through various channels.
• Identify customer needs and offer product solutions to drive company revenue.
• Build relationships with clients, maintain a positive attitude, and ensure customer satisfaction.
• Manage a high volume of incoming calls and emails professionally.
• Collaborate with the sales team to achieve targets and improve overall customer experience.