Customer Service Representative

This role will be responsible for taking inbound phone calls from residents of the municipality regarding the different services provided by Council.

Your typical duties may include:

Provide accurate and timely information and assistance to customers in all aspects of Council over the counters, via telephone and email
Effectively and efficiently manage customer's service requests, complaints, general enquiries and transactions through effective questioning, negotiation and conflict management
Ensure customer satisfaction whilst demonstrating an understanding and application of Council policies, procedures and guidelines utilising all available resources, whilst ensuring confidentiality of information at all times
Accurately perform back office clerical and administrative tasks as required
To be successful, you will possess:

High-level customer service skills, both phone based and face-to-face
Demonstrated experience within a high volume Call Centre environment including experience in using a customer management or request tracking application
Previous experience working in an administrative environment with a strong customer and team focus
Well-developed interpersonal skills and proven ability to communicate effectively
Local Council experience highly desirable
What's in it for you:

Working on Monday-Friday - 30-38 hours per week
Competitive hourly rates

Please note successful candidates may be required to undergo a police check and hold a valid working with children's check. Candidates who already hold these will be at an advantage.

If you meet the requirements of this role, please press APPLY NOW. Suitable candidates will be contacted in the coming days.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. Read more