Customer Service Representative

Job Overview
We are seeking dedicated and enthusiastic customer service representatives to join our Calgary-based team. The ideal candidate will have excellent interpersonal and communication skills, a proven track record in telephone customer service, and knowledge in sewing, which is a bonus. You will be the friendly voice of the company, assisting customers with their inquiries, providing product knowledge, and ensuring a positive experience with our brand.

Responsibilities

Plan and schedule calls to offer top-notch customer attendance and retention
Reconnect with existing clients proactively and consistently — candidates must feel comfortable placing around 30 calls per day to maintain strong customer relationships
Maintain accurate records of customer interactions using CRM software
Familiarize and provide detailed information about the company's products, including product recommendations for various applications and projects
Collaborate with the inside sales team to pass on specific interests and inquiries, leading to a sale
Requirements

Experience: Minimum of 3 years in telephone customer service
Sewing knowledge (bonus): Familiarity with sewing and thread applications (e.g. quilting, embroidery, garment construction, etc.)
Language skills: Fluency in English; French language skills are a strong asset
Technical skills: Experience with CRM software for managing customer relationships
Interpersonal skills: Excellent communication and salesmanship with a customer-first mindset
Team Spirit: A collaborative attitude and eagerness to contribute to a supportive team environment
Why join us?

Be part of a family-founded Canadian company with a global impact in the hobby sewing and quilting community
Work in a friendly, creative, and inspiring environment where your passion for sewing is unleashed
Enjoy competitive benefits, including on-site parking, extended medical coverage, and paid time off
Opportunities for growth and learning, including exposure and participation in international events
If you are passionate about sewing, customer service, and being part of a tight-knit team, we would love to hear from you! Please submit your resume and a brief cover letter highlighting your experience and why you are a great fit for our company.

Our company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Benefits:

Extended health care
On-site parking
Store discount
Schedule:

Monday to Friday
Ability to commute/relocate:

Calgary, AB T2E 7A2: reliably commute or plan to relocate before starting work (required)
Work Location: In person Read more