Customer Service Representative

Summary
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Department/Profile: Customer Service/Customer support executive
Experience: 0 To 1 Year
Salary:10k to 15 k
Location: Vaishali Nagar (Jaipur)
About Company:-
Neo Fincorp is financial services provider with thriving operations in the across India Promoted in January 2017 Commenced in operations from jaipur March 2018 form leading banks, Financial Institutions, Private Investors etc. But we’re so much more! Our purpose – to enrich lives and build strong communities.
We strive to provide our customers with the best possible combination of safety, convenience and innovation in all of our financial products and services.
Our vision is provide best quality of financial services to everyone with Trust,Safety Satisfaction to help every small, medium and large scale businesses to overcome their financial problems, to deliver comfort to customer for every day. This means that we provide flexible financial services for every customer to make people's life as simple and convenient as possible for living. For us, comfort means reliability and high product quality.

Our Values

Passion : Our work is our passion.
Innovation : We will build an organization which has a positive mindset with create a self-reinforcing culture of success.
Ambition : our ambition is provide the best financial services to our customers with Trust,Safety Satisfaction.
Diligence : We Make constant and EARNEST EFFORT to accomplish whatever is undertaken.
Team Work : We believe in team work with Build relationship to ensure Collaboration and integration across business group.
We will build an organization which has a positive mindset. By conducting every interaction with respect and consideration, we will create a self-reinforcing culture of success.

Responsibilities

Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
Research, prioritize and resolve customer issues in timely and accurate fashion.
Maintain documentation of customer inquiries and responses for future reference.
Direct or route customer calls to appropriate personnel for assistance.
Handle dissatisfied customers in a polite and professional fashion.
Track and follow-up all customer requests in a timely manner.
Maintain broad knowledge of all company products, services and promotions.
Identify and implement new process plan to improve customer support service.
Manage large volume of customer calls in friendly and courtesy manner.
Provide outstanding and exceptional customer service.
Greet and address customers in a friendly and respectful way.
Maintain procedures and processes for first level problem determination.
Work with product and sales teams to address and resolve customer issues efficiently.
Return customer calls in a timely manner to ensure customer satisfaction.

Requirements

Excellent customer service skills
Excellent verbal and written communication skills
Ability to work in a fast-paced environment
Professional telephone manner and email etiquette
Ability to properly use a web browser
Good problem-solving skills
Must be a team player
Good PC data entry skills
Strong interpersonal skills
Requires high school education or general education degree (GED).
Minimum of one (1) year use of Microsoft Excel and Outlook.
Minimum of two (1) years of customer service experience Read more