Customer Service Representative

Job Title: Customer Service Voice Process Executive

Job Description:
We are looking for a skilled Customer Service Executive to join our team in Noida. The ideal candidate will have at least 1 year of experience in a customer service voice process role, with excellent communication skills and the ability to handle customer queries and complaints in a professional and efficient manner.

Responsibilities:

Answering inbound customer calls and addressing their queries and concerns
Providing timely and accurate information to customers
Resolving customer complaints and issues in a timely manner
Escalating complex issues to the appropriate department
Maintaining a high level of customer satisfaction and loyalty
Meeting daily, weekly, and monthly targets
Requirements:

Graduation is mandatory
Minimum 1 year of experience in a customer service voice process role
Excellent verbal and written communication skills in English and Hindi
Good knowledge of MS Office and basic computer skills
Ability to work in a team environment
Ability to handle high call volumes and meet targets
Flexibility to work in a day shift with 2 rotational offs
Salary and Benefits:

Salary upto 30k CTC
Performance-based incentives
5 days working
Day shift with 2 rotational offs
Medical insurance coverage
Opportunity for growth and career advancement
If you meet the above requirements and are interested in this exciting opportunity, please apply with your updated resume. We are an equal opportunity employer and welcome applicants from all backgrounds.

if anyone interested please contact me
Email:- shivam.Kumar@cii-mcc.in
Mob no:- ++1 8+20135521(Call/WhatsApp)
whatsApp link: http://wa.me/++18+20135521 Read more