Customer Service Representative

Job Description | Customer Service Representative.

A leading Sports Technology company is looking for Customer Service Representative to join their team in Mumbai.

To apply, you need to have:
• 1+ years of core experience in Customer Service; specializing in 'Email Support'
• Excellent proficiency in written and spoken English
• Ability to remain calm, be cordial and friendly under stress
• Strong Sports knowledge
• Experience working in blended processes like Email, Chat, Voice, etc.
• Knowledge of CRM tools like Zendesk, Freshdesk, Jira etc.
• A resolution-driven approach with a user-first attitude

Application Process:
• Write to us at under the subject 'Customer Service Representative'
• Wait for us to get in touch with you for the further process

As a Customer Service Representative, you will work on the following:
• Leading user communication via emails and live chats.
• Ensuring minimum turnaround time for resolving user queries complaints.
• Delivering the best-in-class service in the most friendly and timely manner.
• Suggesting process product improvements based on user feedback
• Assisting the team in reporting analysis.
• Being a team player and learning from your peers.

NOTE: Kindly Do not Apply if you do not fit the above criteria Read more