Verified Job
Customer Support / TeleCaller
Customer Service Representative - Sales Desk (Manufacturing)
Customer Support / TeleCaller
#38407
Remote / WFH
Alggin Metal Industries Ltd
Job Description
Alggin Metal Industries is a manufacturer of metal products, servicing the HVAC industry in Calgary for 45 years. In addition to wholesale distribution, Alggin operates one of the largest HVAC manufacturing plants in Western Canada. We also have distribution facilities in Lethbridge and Edmonton.
We are seeking a highly motivated and customer-oriented individuals to join our team as a Customer Service Representative – Sales Desk. As a CSR – Sales Desk, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to work in a fast-paced environment and contribute to the success of our continuously growing company.
Duties:
Assist customers with product requirements, product information, order status and other general inquiries
Communicate with customers in person, via phone and email to provide assistance and resolve inquiries
Analyze customer needs and provide appropriate solutions; upsell or offer additional/alternative products when appropriate
Enter customer data accurately into the system
Handle customer compliments, complaints and concerns and take appropriate actions
Collaborate and coordinate with other team members to ensure customer satisfaction and success
Always maintain high level of professionalism and business etiquette
Core work hours: 8-4:30, Monday – Friday and Saturdays as needed.
Requirements
At least 3 years experience in Customer Service in HVAC or construction industry experience
Exceptional customer service skills, both internal and external customers
Organized, detail-oriented, output driven
Excellent communication skills, both verbal and written
Team player who brings enthusiasm and ‘get it done’ work ethic; dependable and reliable
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Job Types: Full-time, Permanent
Benefits:
Company events
Dental care
Employee assistance program
Extended health care
On-site parking
Paid time off
RRSP match
Vision care
Work Location: In person
We are seeking a highly motivated and customer-oriented individuals to join our team as a Customer Service Representative – Sales Desk. As a CSR – Sales Desk, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to work in a fast-paced environment and contribute to the success of our continuously growing company.
Duties:
Assist customers with product requirements, product information, order status and other general inquiries
Communicate with customers in person, via phone and email to provide assistance and resolve inquiries
Analyze customer needs and provide appropriate solutions; upsell or offer additional/alternative products when appropriate
Enter customer data accurately into the system
Handle customer compliments, complaints and concerns and take appropriate actions
Collaborate and coordinate with other team members to ensure customer satisfaction and success
Always maintain high level of professionalism and business etiquette
Core work hours: 8-4:30, Monday – Friday and Saturdays as needed.
Requirements
At least 3 years experience in Customer Service in HVAC or construction industry experience
Exceptional customer service skills, both internal and external customers
Organized, detail-oriented, output driven
Excellent communication skills, both verbal and written
Team player who brings enthusiasm and ‘get it done’ work ethic; dependable and reliable
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Job Types: Full-time, Permanent
Benefits:
Company events
Dental care
Employee assistance program
Extended health care
On-site parking
Paid time off
RRSP match
Vision care
Work Location: In person
