Verified Job
Customer Support / TeleCaller
Customer Service Representative - Retail
Customer Support / TeleCaller
#647849
Remote / WFH
Job Description
We’re looking for a friendly, reliable, and customer-focused Retail Assistant to join our vape store team in Wellington. You’ll be the face of our brand — helping customers find the right products, ensuring compliance with vaping regulations, and keeping our store running smoothly.
If you enjoy interacting with people, have an eye for detail, and want to work in a dynamic and supportive environment, this role is for you.
Key Responsibilities
Greet and assist customers, offering knowledgeable and professional service.
Verify customer age and ensure all sales comply with NZ vaping regulations.
Process sales transactions accurately and handle payments.
Restock shelves and maintain organised product displays.
Keep the store clean, tidy, and visually appealing.
Provide product information, including flavour and nicotine options.
Assist with stock management and inventory checks.
Handle customer enquiries and resolve issues efficiently and politely.
What We’re Looking For
Previous retail or customer service experience preferred, but not essential.
Excellent communication and interpersonal skills.
Keen interest in vaping products or willingness to learn.
Reliable, punctual, and able to work independently or in a small team.
Attention to detail, especially around compliance and ID checks.
Must be currently based in New Zealand (visa sponsorship available for eligible candidates).
Why Join Us
Comprehensive vape product training.
Career growth opportunities within a growing NZ-owned business.
Employee discounts on products plus commission on select products.
Supportive and friendly team environment.
Job Types: Part-time, Casual
Benefits:
Employee discount
Profit sharing
Referral program
Relocation assistance
Application Question(s):
Are you currently in NZ or overseas. Please DO NOT apply if you are overseas.
If you are not a New Zealand citizen or resident, what is your current visa status? (Answer if applicable.)
Work Location: In person
If you enjoy interacting with people, have an eye for detail, and want to work in a dynamic and supportive environment, this role is for you.
Key Responsibilities
Greet and assist customers, offering knowledgeable and professional service.
Verify customer age and ensure all sales comply with NZ vaping regulations.
Process sales transactions accurately and handle payments.
Restock shelves and maintain organised product displays.
Keep the store clean, tidy, and visually appealing.
Provide product information, including flavour and nicotine options.
Assist with stock management and inventory checks.
Handle customer enquiries and resolve issues efficiently and politely.
What We’re Looking For
Previous retail or customer service experience preferred, but not essential.
Excellent communication and interpersonal skills.
Keen interest in vaping products or willingness to learn.
Reliable, punctual, and able to work independently or in a small team.
Attention to detail, especially around compliance and ID checks.
Must be currently based in New Zealand (visa sponsorship available for eligible candidates).
Why Join Us
Comprehensive vape product training.
Career growth opportunities within a growing NZ-owned business.
Employee discounts on products plus commission on select products.
Supportive and friendly team environment.
Job Types: Part-time, Casual
Benefits:
Employee discount
Profit sharing
Referral program
Relocation assistance
Application Question(s):
Are you currently in NZ or overseas. Please DO NOT apply if you are overseas.
If you are not a New Zealand citizen or resident, what is your current visa status? (Answer if applicable.)
Work Location: In person
