Verified Job
Customer Support / TeleCaller
Customer Service Representative
Customer Support / TeleCaller
#1858
Remote / WFH
C&C Air Conditioning and Heating Belford, NJ 07718 C&C Air Conditioning and Heating
Job Description
Full job description
About the Role: As a Customer Service Representative, you will be the face and voice of our company, providing outstanding customer service and ensuring a positive experience for our residential clients. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians and service teams. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our continued success and growth.
Why You’ll Want to Work Here:
Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
Performance Pay directly tied to results – Get what you deserve
Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
Secure your financial future – 401(k) with company match
Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
We invest in your future – leadership training that directly results into bigger career opportunities
Learn on the job – continuous education stipends available
Customer Service Representative Key Responsibilities:
Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
Schedule service and new sales appointments with the goal of keeping the call board full for technicians and Comfort Advisors.
May also dispatch technicians based on availability and customer preferences with the goal of prioritizing high value opportunities and efficient technician routing.
Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience
About the Role: As a Customer Service Representative, you will be the face and voice of our company, providing outstanding customer service and ensuring a positive experience for our residential clients. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians and service teams. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our continued success and growth.
Why You’ll Want to Work Here:
Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
Performance Pay directly tied to results – Get what you deserve
Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
Secure your financial future – 401(k) with company match
Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
We invest in your future – leadership training that directly results into bigger career opportunities
Learn on the job – continuous education stipends available
Customer Service Representative Key Responsibilities:
Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
Schedule service and new sales appointments with the goal of keeping the call board full for technicians and Comfort Advisors.
May also dispatch technicians based on availability and customer preferences with the goal of prioritizing high value opportunities and efficient technician routing.
Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience
