Verified Job
Customer Support / TeleCaller
Customer Service Representative - Modern Auto Body
Customer Support / TeleCaller
#715175
Remote / WFH
AutoCanada Inc.
Job Description
Join the ride!
Position: Customer Service Representative
Dealership: Modern Auto Body
Location: Edmonton, AB
Classification: Full Time, Immediate Hire
Modern Auto Body is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.
What drives your day-to-day?
Create preliminary estimates and submit warranty claims for dealership approval
Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
Check in collision vehicles by taking intake photos and creating a work order
Support customer calls pertaining to repair status, insurance details and car rental inquiries
Proactively educate customers on the insurance and repair process to enhance the customer experience
Update customer information in the management system as required
Provide continuous repair updates to customers during the repair process
Assist with resolving customer issues as they arise in a professional and timely manner
What are the must-haves…
College diploma or two years’ relevant experience
Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
Exceptional customer service and problem-solving skills
Previous experience working within a body shop or auto claims
Able to work independently as well as part of a team
Excellent verbal and written communication skills
The Perks.
Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career
And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
Can you picture yourself here already?
We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.
If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, ****** orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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INCT
Position: Customer Service Representative
Dealership: Modern Auto Body
Location: Edmonton, AB
Classification: Full Time, Immediate Hire
Modern Auto Body is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.
What drives your day-to-day?
Create preliminary estimates and submit warranty claims for dealership approval
Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
Check in collision vehicles by taking intake photos and creating a work order
Support customer calls pertaining to repair status, insurance details and car rental inquiries
Proactively educate customers on the insurance and repair process to enhance the customer experience
Update customer information in the management system as required
Provide continuous repair updates to customers during the repair process
Assist with resolving customer issues as they arise in a professional and timely manner
What are the must-haves…
College diploma or two years’ relevant experience
Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
Exceptional customer service and problem-solving skills
Previous experience working within a body shop or auto claims
Able to work independently as well as part of a team
Excellent verbal and written communication skills
The Perks.
Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career
And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
Can you picture yourself here already?
We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.
If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, ****** orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
Instagram Facebook LinkedIn
#LI-AT1
INCT
