Customer Service Representative - Institute of Applied Technology

TAFE NSW Life-Changing Careers

Customer Service Representative

Institute of Applied Technology – Meadowbank or Kingswood (Nepean) Campus

Temporary Full-time up to June 2026

Package valued at $74,816, includes salary ($66,212 - $73,085) plus superannuation and leave loading

At TAFE NSW, we are dedicated to life-changing impact.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with flexible working options.

About the role

Join the team at the Institute of Applied Technology as a Customer Service Representative, where you will provide exceptional, customer-focused service to students both in the classroom and virtually. This is a key administrative role which enhances the student experience ensuring a smooth pathway to course completion. Assisting with enrolments, guiding students with information on class times and supporting attendance are some of the daily, customer focussed tasks of this role.

You will be required to operate on a rotating roster on weekdays (work hours 12pm – 8pm), as well as some occasional times outside of standard business hours on Saturdays (approx. 1 per month). There may be flexibility to work from home one day a week as agreed.

About You

We are seeking a dedicated and dynamic individual with a proven ability to provide exceptional customer service and articulate presentations to students. You will demonstrate strong presentation skills, attention to detail, and a passion for supporting learning both over the phone and in the virtual classroom. Your enthusiasm for engaging with people in online classes to support students remotely, is essential. You are approachable, confident, and proactive in contacting students, who are typically more mature learners. You are flexible in your approach, leveraging your previous experience in a high-volume service sector or customer support role.

You’re able to demonstrate proficiency in technology, including MS Office, and have excellent verbal and written communication skills.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications open at 11.55pm AEST Wednesday 21st May 2025

To apply for this role, click on 'apply now' and provide:

Your current resume

Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question

Describe a recent customer service situation you handled. How would you rate the service you provided? Suggest one way you could have improved the service and explain why.

Role-specific enquiries: contact Karen Robertson, Account Manager – IAT Construction, via email karen.robertson4@tafensw.edu.au

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shweta Yadav, via Shweta.yadav@tafensw.edu.au

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

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