Verified Job
Customer Support / TeleCaller
Customer Service Representative (Full-time)
Customer Support / TeleCaller
#699771
Remote / WFH
Job Description
About Alpha3dge
Alpha3dge is a North York-based customer engagement firm partnering with national brands to deliver exceptional service experiences. We focus on building customer relationships that drive both satisfaction and business growth.
The Position
We're seeking a Customer Service Representative to join our North York team. This is a full-time, in person role where you'll interact directly with customers at on-site events (no door-to-door) to answer questions, explain product options, and help them make informed purchasing decisions.
If you enjoy problem-solving, building rapport with customers, and contributing to revenue goals through consultative service, this role offers the perfect blend of support and sales.
What You'll Do Daily
Engage with customers to understand their needs and recommend appropriate products or services
Explain product features, pricing, and promotional offers in clear, helpful terms
Guide customers through the decision-making and purchasing process
Resolve questions or concerns with professionalism and efficiency
Identify opportunities to introduce additional products that benefit the customer
Stay current on all product knowledge, sales promotions, and service updates
Follow up with customers to confirm satisfaction and build ongoing relationships
Work closely with teammates to meet service quality standards and sales targets
Share insights during team meetings to help improve customer interactions
Who Thrives Here
Natural communicators who enjoy connecting with people
Patient, empathetic professionals who genuinely want to help
Goal-oriented individuals who take pride in achieving results
Organized multitaskers who stay calm during busy periods
Team players who celebrate shared wins
Reliable and punctual with strong work ethic
Background in customer service, retail, or sales is an asset but not mandatory
What We Provide
Stable Full-Time Schedule – Tuesday through Saturday, with occasional Sunday shifts
Comprehensive Paid Training – Learn our products, systems, and sales techniques from day one
Growth-Focused Environment – Coaching and mentorship to help you develop professional skills
Team Culture – Supportive colleagues who work together toward common goals
Career Development – Advancement available for motivated team members
Apply Today
Submit your resume through Indeed to be considered. We're reviewing applications continuously and will reach out to qualified candidates to discuss next steps.
Join Alpha3dge and turn customer conversations into meaningful connections.
Alpha3dge values diversity and welcomes applicants from all backgrounds.
Job Types: Full-time, Permanent
Pay: $700.00-$1,000.00 per week
Location:
North York, ON (preferred)
Work Location: In person
Alpha3dge is a North York-based customer engagement firm partnering with national brands to deliver exceptional service experiences. We focus on building customer relationships that drive both satisfaction and business growth.
The Position
We're seeking a Customer Service Representative to join our North York team. This is a full-time, in person role where you'll interact directly with customers at on-site events (no door-to-door) to answer questions, explain product options, and help them make informed purchasing decisions.
If you enjoy problem-solving, building rapport with customers, and contributing to revenue goals through consultative service, this role offers the perfect blend of support and sales.
What You'll Do Daily
Engage with customers to understand their needs and recommend appropriate products or services
Explain product features, pricing, and promotional offers in clear, helpful terms
Guide customers through the decision-making and purchasing process
Resolve questions or concerns with professionalism and efficiency
Identify opportunities to introduce additional products that benefit the customer
Stay current on all product knowledge, sales promotions, and service updates
Follow up with customers to confirm satisfaction and build ongoing relationships
Work closely with teammates to meet service quality standards and sales targets
Share insights during team meetings to help improve customer interactions
Who Thrives Here
Natural communicators who enjoy connecting with people
Patient, empathetic professionals who genuinely want to help
Goal-oriented individuals who take pride in achieving results
Organized multitaskers who stay calm during busy periods
Team players who celebrate shared wins
Reliable and punctual with strong work ethic
Background in customer service, retail, or sales is an asset but not mandatory
What We Provide
Stable Full-Time Schedule – Tuesday through Saturday, with occasional Sunday shifts
Comprehensive Paid Training – Learn our products, systems, and sales techniques from day one
Growth-Focused Environment – Coaching and mentorship to help you develop professional skills
Team Culture – Supportive colleagues who work together toward common goals
Career Development – Advancement available for motivated team members
Apply Today
Submit your resume through Indeed to be considered. We're reviewing applications continuously and will reach out to qualified candidates to discuss next steps.
Join Alpha3dge and turn customer conversations into meaningful connections.
Alpha3dge values diversity and welcomes applicants from all backgrounds.
Job Types: Full-time, Permanent
Pay: $700.00-$1,000.00 per week
Location:
North York, ON (preferred)
Work Location: In person
