Customer Service Representative- CSR

PROPVIVO is a next-generation Property Management company based in Surat. Our mission is to build a new paradigm in Community Association Management by setting new industry benchmarks while nurturing great communities.

Role Description

This is a full-time on-site role for a Customer Service Representative (CSR) at PropVIVO in Surat. The CSR will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction on a day-to-day basis.

Working Hours: Night Shift (Monday-Saturday)

Job Type: Onsite (Surat, Gujarat)

Qualifications
• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience skills
• Excellent communication and interpersonal skills
• Bachelor's/master’s in business, Hospitality, Sales, Marketing (or similar)
• Strong attention to detail and organizational skills
• Previous experience in customer service roles is a plus
• Knowledge of property management or real estate is beneficial
• Clear, empathetic, listens well (English proficiency essential)
• Manages tasks like a maestro.
• Team Player: Collaborative, supportive, shares ideas
• Adaptable: Thrives on change, embraces new tech/laws/markets

Responsibilities
• Portfolio management
• Vendor management
• Community interaction
• Operational collaboration
• Board meeting preparation
• Customer interaction

Benefits
• Growth Opportunity
• Health Insurance
• Supportive Environment
• Paid Leaves
• Career Development
• Referral Bonus
• Star Performer Bonus
• Competitive Compensation
• No formals
• Occasional Parties
• Delighting Customers: Going the extra mile can lead to additional earnings and positive recommendations Read more