Verified Job
Customer Support / TeleCaller
Customer Service Representative (CSR) - (Seattle, WA)
Customer Support / TeleCaller
#682829
Remote / WFH
Job Description
Full job description
Benefits:
401(k) matching
Paid time off
Training & development
Structured Role With Career Path Potential
Allstate Insurance Agency – Gemmarie Mitsui is seeking a reliable, detail-oriented Customer Service Representative to support our in-office team.
This role focuses on servicing existing clients, maintaining policy accuracy, and supporting agency workflow. We operate with structured standards, accountability, and clear expectations.
This is not a passive receptionist position. Accuracy, professionalism, and consistent follow-through are required.
For the right candidate, there is opportunity to grow into a licensed role within the agency.
Core Responsibilities
Handle inbound calls and service inquiries with professionalism
Assist clients with billing questions and administrative policy requests
Process documentation, endorsements, and follow-up tasks accurately
Route coverage-specific questions to licensed staff as required
Maintain accurate records within Allstate systems
Support retention efforts through timely service and proactive follow-up
Follow established workflows and compliance procedures
Performance Expectations
Timely and accurate task completion
Strong documentation discipline
Professional client communication
Ability to operate within structured procedures
Willingness to learn insurance fundamentals
We value reliability, consistency, and attention to detail.
Qualifications
High school diploma or equivalent
Prior customer service or administrative experience preferred
Strong organizational and communication skills
Detail-oriented and process-driven
Comfortable working in an in-office environment
Bilingual ability (any language) is a plus
Interest in obtaining Washington State P&C license in the future is preferred
What We Offer
$21.30/hour base pay
Medical benefits with employer contribution
Paid Time Off (PTO)
401(k) eligibility after 1 year
Ongoing training and professional development
Opportunity for advancement within a growing agency
About Our Agency
Our agency manages a multi-million-dollar book of business in the Seattle market and operates with structured accountability and a growth-focused mindset.
We value professionalism, reliability, and long-term development.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
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Benefits:
401(k) matching
Paid time off
Training & development
Structured Role With Career Path Potential
Allstate Insurance Agency – Gemmarie Mitsui is seeking a reliable, detail-oriented Customer Service Representative to support our in-office team.
This role focuses on servicing existing clients, maintaining policy accuracy, and supporting agency workflow. We operate with structured standards, accountability, and clear expectations.
This is not a passive receptionist position. Accuracy, professionalism, and consistent follow-through are required.
For the right candidate, there is opportunity to grow into a licensed role within the agency.
Core Responsibilities
Handle inbound calls and service inquiries with professionalism
Assist clients with billing questions and administrative policy requests
Process documentation, endorsements, and follow-up tasks accurately
Route coverage-specific questions to licensed staff as required
Maintain accurate records within Allstate systems
Support retention efforts through timely service and proactive follow-up
Follow established workflows and compliance procedures
Performance Expectations
Timely and accurate task completion
Strong documentation discipline
Professional client communication
Ability to operate within structured procedures
Willingness to learn insurance fundamentals
We value reliability, consistency, and attention to detail.
Qualifications
High school diploma or equivalent
Prior customer service or administrative experience preferred
Strong organizational and communication skills
Detail-oriented and process-driven
Comfortable working in an in-office environment
Bilingual ability (any language) is a plus
Interest in obtaining Washington State P&C license in the future is preferred
What We Offer
$21.30/hour base pay
Medical benefits with employer contribution
Paid Time Off (PTO)
401(k) eligibility after 1 year
Ongoing training and professional development
Opportunity for advancement within a growing agency
About Our Agency
Our agency manages a multi-million-dollar book of business in the Seattle market and operates with structured accountability and a growth-focused mindset.
We value professionalism, reliability, and long-term development.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
Explore other jobs
