Customer Service Representative (Bilingual – English French)

Spring Financial is revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial options—we’re here to change that.
As one of Canada’s fastest-growing fintech companies, annually we help 1 million customers explore their financing options with ease—online, via text, or over the phone. Our dynamic, innovative team thrives on collaboration, growth, and making a real impact.
To learn more about our products please visit our website here: www.springfinancial.ca.


PLEASE NOTE:

This is a full-time, permanent, Work From Home position.
Availability on weekends is required. The first two weeks will follow a Monday–Friday schedule for training purposes. After training, your manager will confirm your regular shift, which may be Tuesday–Saturday or Wednesday–Sunday. Start times will range between 6:00 AM and 10:00 AM PST, following an 8.5-hour shift.

What you will be doing:

Answer inbound calls, live chats, emails, and texts from our current clients (calls will be the main focus).
Direct inquiries to the correct department when needed.
Help with basic administrative tasks like data entry, reports, and documentation.
Collect feedback and customer testimonials to help us improve.
Offer the best solution for each situation—whether it’s rescheduling a payment, processing a request, or updating account details.
Listen carefully and provide helpful, accurate information to every customer.
Support with ad hoc tasks as needed, such as assisting with internal translations or helping bridge communication gaps across teams.

What you need to succeed:

Fluent in English and French (spoken and written)
1 year+ experience in a Customer Service role in a call center environment.
Friendly, positive attitude with a focus on helping others
Willing to learn and grow—no prior experience needed!
Familiar with basic computer tools like Excel or Google Sheets
Comfortable working independently, but also a team player
A great listener who enjoys problem-solving

Nice to Have (But Not Required):

Experience using Salesforce CRM or similar

What We Will Give You:

Competitive annual salary ranging from $40,000 to $45,000, reflective of experience and impact.
Comprehensive Health Benefits. (We pay 100% of the monthly premium!)
Fully remote role!
Full training by successful managers (all have done the job themselves) is provided at the beginning of your job and throughout your employment.



This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together!

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Please note: Upon applying, our Talent Acquisition team will review your resume. If you qualify, we will reach out to learn more about your experience and answer any questions you may have about the role, benefits, compensation, and more. Due to high application volume, we may not be able to respond to everyone. Read more