Verified Job
Manufacturing - Operations
Customer Service Rep - Food & Beverage
Manufacturing - Operations
#316
Remote / WFH
symrise
Job Description
Full job description
About us
Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food.
With sales of around €4.9 billion in the 2025 financial year, the company is one of the world's leading providers. The Group, headquartered in Holzminden, Germany, has more than 100 locations in Europe, Africa and the Middle East, Asia, the USA and Latin America.
Together with its customers, Symrise develops new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked.
Symrise – always inspiring more...
Your role
Key Responsibilities
Order Management (SAP)
Enter and maintain customer orders in SAP with accuracy.
Monitor order status and communicate delays, shortages, or changes.
Validate pricing, lead times, and item setup to ensure complete orders.
Manage order changes, cancellations, and expedite requests.
Major Account Support
Serve as the primary service contact for key strategic customer accounts.
Understand customer-specific requirements, service expectations, and processes.
Support customer KPIs and provide data for scorecards or audits.
Cross Functional Collaboration
Partner with Supply Chain, Planning, Operations, and Logistics to support on time delivery.
Align with Sales on forecasts, promotions, and demand changes.
Participate in internal reviews related to inventory, service levels, and risks.
Issue Resolution
Troubleshoot order discrepancies, delivery issues, and documentation needs.
Process returns, replacements, and credit/debit requests.
Track recurring issues and collaborate on root cause solutions.
Reporting & Documentation
Maintain accurate customer records and order history.
Support service-level reporting (OTIF, fill rate).
Contribute to continuous improvement efforts and system enhancements.
About you
Qualifications
Required
2+ years in customer service, supply chain, or order management.
SAP experience (SD module preferred).
Strong communication, organization, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office
About us
Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food.
With sales of around €4.9 billion in the 2025 financial year, the company is one of the world's leading providers. The Group, headquartered in Holzminden, Germany, has more than 100 locations in Europe, Africa and the Middle East, Asia, the USA and Latin America.
Together with its customers, Symrise develops new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked.
Symrise – always inspiring more...
Your role
Key Responsibilities
Order Management (SAP)
Enter and maintain customer orders in SAP with accuracy.
Monitor order status and communicate delays, shortages, or changes.
Validate pricing, lead times, and item setup to ensure complete orders.
Manage order changes, cancellations, and expedite requests.
Major Account Support
Serve as the primary service contact for key strategic customer accounts.
Understand customer-specific requirements, service expectations, and processes.
Support customer KPIs and provide data for scorecards or audits.
Cross Functional Collaboration
Partner with Supply Chain, Planning, Operations, and Logistics to support on time delivery.
Align with Sales on forecasts, promotions, and demand changes.
Participate in internal reviews related to inventory, service levels, and risks.
Issue Resolution
Troubleshoot order discrepancies, delivery issues, and documentation needs.
Process returns, replacements, and credit/debit requests.
Track recurring issues and collaborate on root cause solutions.
Reporting & Documentation
Maintain accurate customer records and order history.
Support service-level reporting (OTIF, fill rate).
Contribute to continuous improvement efforts and system enhancements.
About you
Qualifications
Required
2+ years in customer service, supply chain, or order management.
SAP experience (SD module preferred).
Strong communication, organization, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office
