Verified Job
Customer Support / TeleCaller
Customer Service & Order Specialist
Customer Support / TeleCaller
#719908
Remote / WFH
Homelegance, Inc.
Job Description
About Homelegance, Inc.
Homelegance, Inc. is a leading multinational furniture wholesaler and distributor, founded in California in 1984. We are dedicated to providing our retail partners with a diverse selection of high-quality, stylish home furnishings including bedroom, dining, and living room collections. As a detail-oriented Customer Service & Order Specialist, you will join our Fremont-based team to ensure the smooth fulfillment of orders and maintain our commitment to excellent service.
Job Summary
Role Type: Full-time, On-site
Schedule: Monday – Friday, 9:00 AM – 5:30 PM
Location: Fremont, CA
Key Responsibilities
Order Fulfillment: Accurately enter and process orders into the ERP system, ensuring all specifications are met.
Logistics Support: Expedite shipments, prepare shipping documents, generate invoices, and manage the Return Merchandise Authorization (RMA) process.
Client Communication: Handle daily customer inquiries via email and telephone with a professional and helpful attitude.
Administrative Tasks: Provide departmental support including handling samples, parts requests, filing, and other general office duties.
Qualifications & Skills
Education: Bachelor’s degree in a related field is required.
Experience: 2–3 years of proven customer service experience, ideally in manufacturing or distribution.
Language Skills: Mandarin fluency is a plus.
Essential Skills:
Strong problem-solving abilities to resolve shipping or order discrepancies.
Ability to follow directions and maintain high data accuracy.
Capacity to independently work and manage tasks in a fast-paced environment.
Prior experience with ERP systems is highly preferred.
Compensation & Benefits
Pay: $25.00 – $35.00 per hour, based on experience.
Health Insurance: Comprehensive health benefits package offered.
Retirement: 401(k) program (no match).
Time Off: Paid Time Off (PTO) program sick leave program.
Pay: $25.00 - $35.00 per hour
Benefits:
401(k)
Health insurance
Paid time off
Education:
Bachelor's (Required)
Experience:
Customer service: 2 years (Required)
Language:
Mandarin (Preferred)
Work Location: In person
Homelegance, Inc. is a leading multinational furniture wholesaler and distributor, founded in California in 1984. We are dedicated to providing our retail partners with a diverse selection of high-quality, stylish home furnishings including bedroom, dining, and living room collections. As a detail-oriented Customer Service & Order Specialist, you will join our Fremont-based team to ensure the smooth fulfillment of orders and maintain our commitment to excellent service.
Job Summary
Role Type: Full-time, On-site
Schedule: Monday – Friday, 9:00 AM – 5:30 PM
Location: Fremont, CA
Key Responsibilities
Order Fulfillment: Accurately enter and process orders into the ERP system, ensuring all specifications are met.
Logistics Support: Expedite shipments, prepare shipping documents, generate invoices, and manage the Return Merchandise Authorization (RMA) process.
Client Communication: Handle daily customer inquiries via email and telephone with a professional and helpful attitude.
Administrative Tasks: Provide departmental support including handling samples, parts requests, filing, and other general office duties.
Qualifications & Skills
Education: Bachelor’s degree in a related field is required.
Experience: 2–3 years of proven customer service experience, ideally in manufacturing or distribution.
Language Skills: Mandarin fluency is a plus.
Essential Skills:
Strong problem-solving abilities to resolve shipping or order discrepancies.
Ability to follow directions and maintain high data accuracy.
Capacity to independently work and manage tasks in a fast-paced environment.
Prior experience with ERP systems is highly preferred.
Compensation & Benefits
Pay: $25.00 – $35.00 per hour, based on experience.
Health Insurance: Comprehensive health benefits package offered.
Retirement: 401(k) program (no match).
Time Off: Paid Time Off (PTO) program sick leave program.
Pay: $25.00 - $35.00 per hour
Benefits:
401(k)
Health insurance
Paid time off
Education:
Bachelor's (Required)
Experience:
Customer service: 2 years (Required)
Language:
Mandarin (Preferred)
Work Location: In person
