Customer Service Officer

Company Description
Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees an expanding team across Australia.

Job Description
Answer all incoming telephone calls promptly.
Input Telephone, Faxed or Emailed orders directly into the system.
Assist customers with pricing enquiries, stock availability, forecasting and forward orders.
Liaise with freight providers for delivery status on orders and proof of delivery (POD’s).
Liaise with Branch Logistics regarding Colour Tinting and Pigments.
Liaise with Branch Logistics for Stock Replenishment, Branch to Branches and Manufacturing.
Liaise with Branch Logistics and Customers to process Back Orders and non-collected orders.
Monitor Back Order Lines and Open Sales Order Lines daily.
Attend to Counter Sales (direct customers only) promptly.
Process all orders prior to cut off time.
Co-ordinate admixture deliveries, as per schedule.
Provide basic level of Technical Assistance to Customers.
Process Invoices and Credits.
Open incoming mail and distribute accordingly by 10:00am.
Replenish literature on a monthly basis.
Ensure all filing is done on a daily basis.
Ensure invoices are posted to customers on a daily basis.
Provide assistance to the Customer Service Supervisor, Technical Representatives, Warehouse, Logistics and Sales Team.
Prepare Overnight bags (if applicable).
Work as directed by Customer Service Supervisor.
Qualifications
At least 1-year previous experience in a high-level Customer Service environment.
Advanced computer skills including MS Word, Excel and Outlook and Lotus Notes.
Ability to multi-task.
Understanding of Customer Service principles.
Outstanding communication skills
Excellent Customer Service Skills
Ability to priorities
Excellent time management skills
Attention to detail
Positive attitude
Team work
Additional Information
As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with,

A competitive salary package.
A supportive working environment with a strong, positive company culture
We invest in our employees – you will be provided with all relevant training and development.
We thank you in advance for your application, however only shortlisted candidates will be contacted. Applicants must have valid AU working rights.

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

Sika Australia is proud to be an Equal Employment Opportunity employer.

We value and seek diversity in our workforce.

Disclaimer – Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes. Read more