Verified Job
Receptionist
Customer Service Officer (Part time, Weekend)
Receptionist
#7044
Remote / WFH
Job Description
Full job description
Saturday and Sunday only (4 hours each day)
Located at Kew
Significant community interface
About Boroondara
Boroondara is continuously evolving as part of our ongoing commitment to become a truly customer centric organisation. Through technology, innovation, collaboration and leadership, we are realigning how we work together to enhance the customer experience. An exciting opportunity has arisen to play a vital role supporting our Transforming Boroondara Program.
About the role
The City of Boroondara provides a drive through service for disposal of household and small business waste. This stand-alone role has a significant public facing component and is required to deliver a high level of customer service.
As an employee and representative of the City of Boroondara you will politely and professionally greet residents and small business owners and clearly direct them to the various waste disposal bins on site, collect payments and ensure an efficient experience is delivered for each customer.
The weekend service at our Kew Depot is from 10:00am to 2:00pm, and you will be required to work both days.
Key responsibilities of the role include:
Greeting drive through customers at the gatehouse
Directing customers to the various waste disposal bins
Boom Gate operation
Attention to detail and accurate recording of services rendered
Educating customers about the Council’s service and accurately advising on what can and cannot be disposed on-site.
Opening and closing the site to the public
About you
To be successful in this role you will have:
Understanding and demonstration of best practice customer service
Clear communication skills
Experience working in a fast-paced environment
Cash handling and end of day cash balancing experience is desirable
Experience using EFTPOS and customer touch screen technology is desirable
Demonstrated compliance with security and audit processes
A standout work ethic and know when to escalate matters to your manager
Resilience with problematic customers
A responsible attitude, you can be relied on and have a rack record of timely arrival at work.
Want to know more?
Check out the Position Description
How to apply
Please submit your application online by 11:59pm Sunday 17 May 2026. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.
For a confidential discussion about this position please contact Bill Seremetis on 0447 307 880 during business hours.
Working together
We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Transforming Boroondara Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.
#S-DNI
Saturday and Sunday only (4 hours each day)
Located at Kew
Significant community interface
About Boroondara
Boroondara is continuously evolving as part of our ongoing commitment to become a truly customer centric organisation. Through technology, innovation, collaboration and leadership, we are realigning how we work together to enhance the customer experience. An exciting opportunity has arisen to play a vital role supporting our Transforming Boroondara Program.
About the role
The City of Boroondara provides a drive through service for disposal of household and small business waste. This stand-alone role has a significant public facing component and is required to deliver a high level of customer service.
As an employee and representative of the City of Boroondara you will politely and professionally greet residents and small business owners and clearly direct them to the various waste disposal bins on site, collect payments and ensure an efficient experience is delivered for each customer.
The weekend service at our Kew Depot is from 10:00am to 2:00pm, and you will be required to work both days.
Key responsibilities of the role include:
Greeting drive through customers at the gatehouse
Directing customers to the various waste disposal bins
Boom Gate operation
Attention to detail and accurate recording of services rendered
Educating customers about the Council’s service and accurately advising on what can and cannot be disposed on-site.
Opening and closing the site to the public
About you
To be successful in this role you will have:
Understanding and demonstration of best practice customer service
Clear communication skills
Experience working in a fast-paced environment
Cash handling and end of day cash balancing experience is desirable
Experience using EFTPOS and customer touch screen technology is desirable
Demonstrated compliance with security and audit processes
A standout work ethic and know when to escalate matters to your manager
Resilience with problematic customers
A responsible attitude, you can be relied on and have a rack record of timely arrival at work.
Want to know more?
Check out the Position Description
How to apply
Please submit your application online by 11:59pm Sunday 17 May 2026. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.
For a confidential discussion about this position please contact Bill Seremetis on 0447 307 880 during business hours.
Working together
We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Transforming Boroondara Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.
#S-DNI
