Customer Service Officer- Part Time

At Sydney Gymnastics & Aquatic Centre we pride ourselves on delivering exceptional customer service. We are looking for a friendly, motivated, and detail-oriented Customer Service Officer to join our team part time. If you have a passion for helping others and are looking to grow in a dynamic work environment, this is the perfect opportunity for you.


The day-to-day:

Provide prompt, professional, and courteous customer service
Answer customer inquiries via phone, email, and in-person.
Resolve customer complaints and issues efficiently and effectively.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve overall customer satisfaction.
Identify opportunities to upsell products and services
Attending to Café Orders

Our perfect fit:


Someone who has a high level of customer service and data entry experience, excellent presentation and clear communication skills. You must be able to keep up to date with current class schedules across the Gymnastics and Aquatic programs and have an ability to provide information on our products and services to new and existing members.


Someone who is able to work part time in the following shifts Tuesday, Thursday and Friday 4pm-9pm and Saturday 1pm-5pm (20hrs p/w) however hours will vary due to special events and trade of business requirements.


What you will need to be considered?

Exceptional customer service ability, both face to face, over the phone and via email
General knowledge of sport and recreational industry is advantageous
Previous experience working in a fast-paced environment
Ability to multi-task with precision
Reception/Administration experience essential
Food handling and Cafe experience (desirable)
Intermediate skills Microsoft Office Suite
Ability to quickly learn about the precinct and the classes we have on offer
Full Australian work rights
NSW Working with Children Check
First Aid
The Perks!

A complimentary meal provided in our fully catered staff room
Free gym membership at our on-site facility, ONE55 Health & Fitness
Discounted stays at Novotel Sydney West HQ
Monthly onsite Club Plus Superannuation visit
Employee Assistance program - 6 free sessions per calendar year
Discounted corporate health fund
Discounts across the business
Ongoing support and training
Free parking

If you are a bright and enthusiastic customer service professional please apply now!


Apply Now!