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Customer Service Officer
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#678070
Full Time
Job Description
Full job description
About this role
About us
Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 45,000 employees in 44 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact® low-carbon concrete and ECOPlanet® low-carbon cement.
Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered and pre-cast concrete solutions. Our proud history began in Australia in 1901, and in Aotearoa New Zealand our involvement in the building industry dates back to 1888.
Holcim Australia and New Zealand is officially certified as a Top Employer 2025 by the Top Employers Institute, recognising our commitment to creating a world-class workplace where people thrive.
Humes, an important Holcim business, has a long history of engineering precast and prestressed concrete solutions and, after 100 years of manufacture, our product range has never been more diverse, more competitive, or more in-tune with our clients' needs than it is today.
About the role
We are currently looking for Customer Service Officer in Ipswich to work a 7.30am - 3.30 pm shift on a full-time basis Monday to Friday. There may be some reasonable overtime required beyond this. The team field around 30 calls a day supporting our Humes concrete business.
What's in it for you?
A range of employee discounts
Access to mental and physical wellbeing initiatives
Learning and Development programs as well as career progression
Recognition and service awards
About the role
In this role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.
Key responsibilities:
Handle customer enquiries promptly and courteously and advise of any delays
Process customer orders in an accurate and timely manner
Maintain regular and effective communication with both sales and production staff
Escalate any customer issues that you are unable to resolve to the appropriate department/manager
Consistently improve on processes
Duties may be varied from time to time consistent with training and skills and such varied duties are to be performed to standards that will be specified as required
Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner
Be the main point of contact for customers and employees
Skills and experience required:
Previous experience in a customer service or similar role
Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers
Available to work 7.30am - 3.30pm Monday to Friday, with the possibility of reasonable overtime
Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels
Excellent problem-solving & conflict resolution skills are essential
Have excellent attention to detail & high-level proficiency in Google & MS Office
It would be great if you have experience in concrete, however it's not essential as full training is provided in ordering systems and product knowledge.
Why join Holcim?
Our strength is our people - their expertise and skills, their ability to find innovative solutions and their commitment to high performance. We offer rewarding careers where you can excel as we invest in your growth, providing direction, leadership, and recognition. We value your contribution and nurture your personal and professional development.
Additionally, you must hold full Australian work rights with no restrictions on hours worked or duration of employment. Unfortunately, we are unable to accept Holiday or Student visas.
We offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers, and innovators to seek combined perspectives and voice opportunities to go further and faster.
Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction based on race, national origin, gender, gender identity, ****** orientation, disability, or age.
People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.
Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
Job details
Job reference:
HOL/1906268
Job category:
Call Centre and Customer Service
Location:
Ipswich
Job type:
Permanent - Full time
Date posted:
06-Feb-2026
Application close date:
27-Feb-2026
About this role
About us
Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 45,000 employees in 44 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact® low-carbon concrete and ECOPlanet® low-carbon cement.
Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered and pre-cast concrete solutions. Our proud history began in Australia in 1901, and in Aotearoa New Zealand our involvement in the building industry dates back to 1888.
Holcim Australia and New Zealand is officially certified as a Top Employer 2025 by the Top Employers Institute, recognising our commitment to creating a world-class workplace where people thrive.
Humes, an important Holcim business, has a long history of engineering precast and prestressed concrete solutions and, after 100 years of manufacture, our product range has never been more diverse, more competitive, or more in-tune with our clients' needs than it is today.
About the role
We are currently looking for Customer Service Officer in Ipswich to work a 7.30am - 3.30 pm shift on a full-time basis Monday to Friday. There may be some reasonable overtime required beyond this. The team field around 30 calls a day supporting our Humes concrete business.
What's in it for you?
A range of employee discounts
Access to mental and physical wellbeing initiatives
Learning and Development programs as well as career progression
Recognition and service awards
About the role
In this role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.
Key responsibilities:
Handle customer enquiries promptly and courteously and advise of any delays
Process customer orders in an accurate and timely manner
Maintain regular and effective communication with both sales and production staff
Escalate any customer issues that you are unable to resolve to the appropriate department/manager
Consistently improve on processes
Duties may be varied from time to time consistent with training and skills and such varied duties are to be performed to standards that will be specified as required
Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner
Be the main point of contact for customers and employees
Skills and experience required:
Previous experience in a customer service or similar role
Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers
Available to work 7.30am - 3.30pm Monday to Friday, with the possibility of reasonable overtime
Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels
Excellent problem-solving & conflict resolution skills are essential
Have excellent attention to detail & high-level proficiency in Google & MS Office
It would be great if you have experience in concrete, however it's not essential as full training is provided in ordering systems and product knowledge.
Why join Holcim?
Our strength is our people - their expertise and skills, their ability to find innovative solutions and their commitment to high performance. We offer rewarding careers where you can excel as we invest in your growth, providing direction, leadership, and recognition. We value your contribution and nurture your personal and professional development.
Additionally, you must hold full Australian work rights with no restrictions on hours worked or duration of employment. Unfortunately, we are unable to accept Holiday or Student visas.
We offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers, and innovators to seek combined perspectives and voice opportunities to go further and faster.
Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction based on race, national origin, gender, gender identity, ****** orientation, disability, or age.
People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.
Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
Job details
Job reference:
HOL/1906268
Job category:
Call Centre and Customer Service
Location:
Ipswich
Job type:
Permanent - Full time
Date posted:
06-Feb-2026
Application close date:
27-Feb-2026
