Customer Service Officer – DVA & Medical Liaison

mlcoa is a long‑established, international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self‑insured organisations and the legal profession.

As our business continues to grow, we are expanding our team to ensure we continue delivering exceptional service, guided by our core values – Care, Accountability, Teamwork, Integrity and Excellence.


Job Description

We are seeking an energetic and motivated Client Services Officer with experience delivering high‑quality customer service in a fast‑paced medical environment. Reporting to the Team Leader, you will play a key role in supporting the ADF Veteran Community by providing guidance, coordinating services and arranging suitable appointments with our extensive network of specialist consultants.

Key responsibilities include, but are not limited to:

Liaising with customers to plan and implement agreed services
Scheduling appointments for ADF Veterans
Managing busy inboxes, including queries, appointment coordination and non‑appointment services
Providing administrative and operational support to consultant practitioners
Offering information and advice to customers and prospective customers
Completing additional administrative tasks as required to support the broader Client Services team

Qualifications

To be considered for this role, you will have:

Demonstrated ability to deliver excellent customer service in a fast‑paced medical environment (DVA experience desirable)
Strong verbal, written and interpersonal communication skills
Proven ability to work both independently and collaboratively
A caring, enthusiastic and helpful approach
Strong prioritisation skills with the ability to remain flexible
High attention to detail
Computer literacy, including proficiency in Microsoft Office (Word/Excel)

Additional Information

mlcoa offers a dynamic, supportive team environment where client focus, collaboration and respect are central to how we work.

The benefits we offer:

Employee initiatives for health insurance, fitness and travel perks
Exclusive employee discount program
Health, wellness and financial wellbeing support
Novated leasing and salary sacrificing options
Paid parental leave (criteria applies)
Purchased leave options
Close proximity to public transport
By joining mlcoa you’ll also be part of the MedHealth family, a purpose-built collection of industry leading health, medical and employment brands.

To Apply

Click on the APPLY button or please contact Anna Nguyen, Talent Acquisition Advisor on anna.nguyen@medhealth.com.au and reference job ID REF9972L to have a confidential discussion.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.